Field Services Expert

Company Description

Are you ready to develop the future of retail?  

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.  

Vusion  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.   

Job Description

• During Delivery Phase (Installations/Swap, Roll-out, Migration Plan):
  • Create, Maintain & Monitor Implementation Plans
  • Ensure Quality of Deliverables during Roll-out Projects
  • Track Costs of Projects
  • Ensure Buy-In of Solutions by Customers
• During Run Phase:
  • Coordinate Services Rendered to Customers
  • Ensure Operational Monitoring – Issue Tracking – Risk Management
  • Manage Customers Reclaims
  • Identify Add-ons Sales Opportunities
  • Provide KPI’s and Measure Quality of Services Rendered
• Generic Missions:
  • Manage vendors & field services installation third party
  • Represent Vusion in Clients Relationship Governing Bodies
  • Coordinate Communication to Client & Vusion Stakeholders
  • Manage Relationship with Partners/System Integrators
  • Build & Maintain Detailed Maps of the Customers Solutions

Qualifications

• Proven experience in project management, with a strong focus on roll-out, deployment, installation, or migration projects

• Proven ability to plan, execute, and monitor large-scale implementations, including cost tracking and quality control

• Solid experience managing vendors, field services, and third-party installation partners

• Strong customer-facing skills, with experience ensuring solution adoption and participating in governance or steering committees

• Hands-on experience with operational monitoring, including issue tracking, risk management, and KPI reporting

• Ability to work cross-functionally to coordinate stakeholders, manage partners/system integrators, and identify add-on sales opportunities

Additional Information

We innovate. We help communities thrive.  

 VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.   

 The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.   

We feel supported. You will too.   

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:  

• Pay: Competitive pay and benefits 

• Schedule: A flexible, hybrid work schedule   

• Career Growth: E-learning opportunities and workshops, and global mobility potential   

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