Business Systems Analyst

Please note this remote position is limited to residing in the following states: Arizona, Florida, Georgia, Idaho, Michigan, North Carolina, Nevada, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia

Connect People, Processes, and Technology to Drive Organizational Success

We’re Sonoran Desert Institute and we are seeking an experienced Business Systems Analyst to join our amazing team

OUR STORY

Sonoran Desert Institute (SDI) has been changing lives since 2000. As a DEAC accredited school, our mission is to provide students with current, industry-driven, quality education, delivered through online distance education and practical applications. SDI is an employee-owned company creating a culture with an ownership mentality at the foundation. We believe in rewarding our employees through the success of the institution. We’re proud to be recognized by the Great Place to Work Institute as a Great Place to Work for four consecutive years 2023, 2024, 2025 and 2026. Come be a part of our dynamic organization where you will have the ability to impact the lives of others as they pursue their educational journey with us.

What you will be doing:

The Business Systems Analyst designs, delivers, and maintains enterprise level business systems and process solutions. In this role, the Business Systems Analyst delivers enhancements to enterprise applications and contributes to both large and small-scale technology projects. Working cross functionally with a broad set of business stakeholders and partners, the Business Systems Analyst will use keen business process understanding, appreciation for business efficiencies and quality, critical thinking, and creativity to develop and enhance business solutions. Serving as a bridge between the business and technology teams, the Business Systems Analyst also provides hands-on functional technical support, including system configuration, workflow automation, and SQL-based scripting and data analysis. Just as important, the Business Systems Analyst is a partner in innovation, working alongside business units to imagine better ways of working and bringing forward ideas that shape SDI's project backlog and the next generation of its processes and systems. 

• Identifies business systems solution requirements in collaboration with business stakeholders and end users 
• Analyzes business processes and operations to establish solution objectives that ensure alignment with business needs and project outcomes 
• Evaluates and applies system functionality to determine impact to business operations across multiple departments 
• Maintains business system standards by applying tools, technology, and processes that are best practice and align with business objectives 
• Designs high-quality business systems by identifying and evaluating solution options, preparing functional specifications, and resolving solution issues 
• Maintains effective relationships with key business stakeholders and end users across all business areas 
• Assists in developing solution test plans and oversight of user acceptance testing and integration validation 
• Assists in developing resources, training guides, and process flows to support solution design specifications 
• Delivers end-user training and support for new and changed system functionality, helping business units adopt new tools and processes with confidence 
• Develops cross-functional expertise in all business areas and applicable business technologies 
• Acts as SME for business systems functionality 
• Acts as a key member of policy and implementation 
• Works within SDI's technology and project governance models, including project intake, prioritization, and change management, and helps refine those practices as they mature 
• Configures, maintains, and supports enterprise applications (e.g., student information system, CRM, LMS), including system setup, user roles and permissions, business rules, and workflow automation, in partnership with IT team members and vendors 
• Designs, builds, tests, and maintains automated workflows and system integrations, and troubleshoots data flows, import/export errors, and failed jobs 
• Writes and runs SQL queries to extract, validate, and reconcile data, and supports ad hoc reporting, data clean-up, and data integrity audits 
• Serves as a functional support resource for business system issues, triaging tickets, diagnosing root causes, and escalating to IT, developers, or vendors as appropriate 
• Performs system “smoke” testing, including regression testing for upgrades, patches, and configuration changes 
• Maintains system documentation, including configuration records, integration and workflow maps, and change logs 
• Ensure solutions maintain appropriate compliance and meet regulatory requirements. 
• Other tasks as assigned 

What we offer:

• Highly competitive compensation
• Award winning culture
• Employee Stock Ownership Plan (ESOP)
• Comprehensive benefits package with 100% company-paid medical option for employee
• 401(k) with generous company match
• Employee Assistance Program (EAP)
• Pet Insurance
• Company-paid Life insurance
• Paid Time Off (Vacation, Sick, and Volunteer time off!)
• 14 Paid holidays
• Referral program
• Education Tuition Benefit program
• Career development opportunities with a growing company
• And perhaps most importantly, a team who is dedicated to your success!

  What we are looking for: 

• Bachelor’s degree in information systems, business, or a related field 
• Minimum of three years of higher education experience, with knowledge of business processes and enterprise technologies including learning management systems, customer relationship management, faculty management systems, and other higher education solutions
• Prior experience in usage, analysis and configuration for business processes and systems in one or more of the following solutions: Anthology Student, Ellucian, Canvas, APL Next Ed, or similar types of information systems
• Demonstrated experience applying technical skills in a production environment, such as SQL-based reporting and data validation, workflow automation, or system integrations
• Experience with IT service management/ticketing tools (e.g., Freshservice) and process documentation tools (e.g., Visio, Miro) a plus
• Strong understanding of business operations, workflows, industry practices, and applicable regulations, with the ability to evaluate existing processes and identify opportunities for improvement, automation, and increased efficiency
• Proven ability to gather, document, and analyze stakeholder requirements and translate business needs into functional specifications, system solutions, and actionable recommendations
• Strong technical proficiency with relational databases and SQL, system integrations and APIs, data exchange formats, workflow automation tools such as Power Automate, and reporting platforms such as Power BI, SSRS, and advanced Excel
• Excellent analytical, critical-thinking, and problem-solving skills, with the ability to evaluate complex issues, identify root causes, interpret data, and develop practical, data-driven solutions
• Exceptional written and verbal communication skills, with the ability to bridge business and technical teams, manage changing priorities, support project governance and change management, and develop clear documentation and end-user training
• Travel required, up to 10% 

Sonoran Desert Institute is an Equal Opportunity Employer. It recruits and hires without regard to race, color, creed, religion, sex, national origin, age, veteran or disability status, sexual orientation, gender expression, or any factors prohibited by law and affirms in policy and practice to support equal opportunity in accordance with all applicable federal, state, and local laws.

**Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

***All benefits not available immediately upon hire. Some eligibility requirements may need to be met to be eligible for some benefits based on company policy.