Lead - Solution Engineer

Company Description

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in Brazil, supporting our Enterprise business across all of Latin America (LATAM). This combined Channel and Field role provides direct customer presales support and works closely with LATAM partners to grow joint business and strengthen their technical capabilities. Proficiency in both Portuguese and Spanish is preferred to support customers and partners throughout the region. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you. Reach out to us, and let's chat!

Job Description

●      Collaborating with our Enterprise customers across all of LATAM to identify and address their most critical business challenges.

●      Supporting field sales and channel teams through discovery and product demonstrations for direct and partner-led opportunities.

●      Gathering requirements effectively to clearly define customer problems.

●      Building and presenting compelling demonstrations of Freshworks products.

●      Articulating the value of Freshworks solutions to a variety of audiences.

●      Embracing lifelong learning and continuously developing your skills.

●      Build trusted relationships with partner presales across LATAM, serving as a technical resource throughout joint pursuits.

●      Collaborate with partners on customer workshops, tailored demonstrations, solution design, and technical validation to connect Freshworks capabilities to customer outcomes.

●      Deliver partner activation through hands-on sessions, demo coaching, and reusable assets that help partners independently position and demonstrate Freshworks solutions.

●      Work with LATAM channel managers and field account teams to align technical support for joint account plans, partner-led opportunities, and regional events.

Qualifications

●      6-8 years of Solution Engineering experience.

●  Experience supporting both direct sales and channel partners is preferred, including partner technical activation and joint customer engagements.

●  Excellent soft skills and presentation abilities; you will rely on these daily!

●  Proven capability to work on cross-functional teams to address business and technical challenges.

●  Strong verbal, written, presentation, and interpersonal communication skills.

●  Proficiency in both Portuguese and Spanish is preferred, including the ability to conduct discovery sessions and product demonstrations with customers and partners across LATAM.

●  Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.

●  Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.

●  A Bachelor’s degree is preferred but not required.

Additional Information

This role is based in Brazil, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package $296,000.00- $370,000.00 USD Base Salary + Variable Compensation (where applicable)

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.