Senior Collections Analyst

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. 

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The Senior Collections Analyst oversees accounts receivable portfolios, applies effective collection strategies, minimizes bad debt risk, and supports cash flow management. In partnership with customers and the Sales team, this position addresses payment problems and contributes to working capital objectives. Success in the role requires strong analytical, negotiation, and problem-solving capabilities, supported by experience in credit and collections.

Key Responsibilities:

Collections Management

• Oversee a portfolio of high-value accounts with complex collection needs.
• Promptly follow up on overdue balances to meet cash flow and days sales outstanding (DSO) targets.
• Perform collection follow-up through phone calls, e-mails, account reviews, and customer discussions.
• Maintain accurate and up to date collection records and documentation.
• Establish payment arrangements and settlements within company policy.
• Escalate past-due accounts and propose suitable next steps for resolution.
• Maintain positive and professional relationships with customers, billing/sales teams and various stakeholders.

Account Analysis & Reporting

• Analyze aging reports and collection measures to uncover patterns and potential risks.
• Assess customer payment patterns and the results of collection efforts.
• Produce regular reports covering collection results, disputes, bad debt risk, and projected cash receipts.
• Suggest process changes that decrease delinquency and improve collection outcomes.

Dispute Resolution

• Research and resolve customer concerns related to invoices, pricing, and payments.
• Work with internal partners to bring issues to a timely resolution.
• Monitor unresolved disputes to prevent unnecessary aging and collection delays.

Process Improvement

• Drive improvements that simplify collection workflows and increase efficiency.
• Develop and maintain standard procedures and proven practices.
• Use ERP and reporting tools to automate tasks and improve visibility.
• Cross collaboration with peers. Cross training and cash application support.

Required Qualifications

• Bachelor’s degree in Accounting or Business Administration.
• Six or more years of experience in accounts receivable, collections, credit, or finance operations.
• Solid knowledge of collection methods, cash application, and credit administration.
• Advanced skills in Microsoft Excel and financial reporting applications.
• Hands-on experience with Oracle ERP system.
• Clear and effective written and verbal communication.
• E-billing portals.

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SonicWall is an equal opportunity employer.  

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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