Program / Project Manager – Pega Implementation (Life & Annuity Insurance)

This is a remote position.

Job Title: Program / Project Manager – Pega Implementation (Life & Annuity Insurance)

Project Overview

Seeking an experienced Program/Project Manager to lead a large-scale Pega implementation focused on modernizing call center case management for new business operations within the Life & Annuity insurance domain.

The initial implementation will focus on Annuities, followed by expansion into Life Insurance and integration of underwriting capabilities.

Key Responsibilities

• Lead end-to-end delivery of a mid-to-large-scale Pega implementation.
  
• Manage project scope, timelines, budgets, resources, milestones, risks, and dependencies.
  
• Oversee implementation of Pega-based call center case management and workflow solutions.
  
• Coordinate multiple implementation partners, technical teams, and business stakeholders.
  
• Work closely with business leaders, insurance operations, underwriting teams, and technology stakeholders.
  
• Drive Agile delivery, governance, status reporting, and issue resolution.
  
• Ensure successful implementation, testing, deployment, and post-go-live support.
  

Required Qualifications

• 7+ years of overall Program/Project Management experience.
  
• 4+ years of Life Insurance and Annuity industry experience.
  
• 4+ years of hands-on Pega implementation project leadership experience.
  
• Proven experience managing mid-to-large-scale Pega implementations, beyond minor enhancements or production support.
  
• Strong understanding of insurance business processes, particularly annuities, life insurance, new business operations, and underwriting.
  
• Experience managing multiple implementation partners and cross-functional business stakeholders.
  
• Excellent communication, leadership, vendor management, and stakeholder engagement skills.
  

Work Arrangement

• Primarily remote position.
  
• Must be willing to travel occasionally to Pittsburgh, PA, especially during the initial stages of the project.