Field Service Application Specialist (d/f/m)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world.

Learn about the Danaher Business System which makes everything possible.

The Field Service Application Specialist (FSAS) is responsible foridentifying opportunities, providing system and assays training, leading system installations, delivering technical on-site support and managing connectivity expansion throughout the territory. The FSAS collaborates with Sales, remote Technical Support, Connectivity experts, Field Application Engineers and healthcare partners to ensure seamless deployment and support.

This position reports to the Field Service Application Specialist Team Lead, UK, Nordics and Benelux and is part of the European Customer Care team and works closely with the Benelux commercial team and will be fully remote in Belgium.

In this role, you will have the opportunity to:

• Jointly develop account strategies with Sales Representatives to grow Cepheid business as quickly as possible, developing customer partners and ensuring customer satisfaction. Provide input for the development and optimization of Cepheid solutions through the pre-sales process through to implementation. Work with TM, cross-functional support and the customer to effectively plan the implementation of the Cepheid solution, lead the implementation process to ensure a high level of customer satisfaction. Coordinate with TM to ensure all assays go-live and contract revenue is recognized in a manner stated in the Cepheid KPIs for contract ramp-up.
• Conduct relevant pre-installation site assessments, support system installation, including overview of delivery and installation of GX16 and Infinity systems with third party logistics team, CS and TM. Configure software and connectivity, with support of the Connectivity Team. Provide ongoing support to customers during the evaluation and validation stages. Continue to assist after product launch, manage assay conversions, and implement any necessary hardware or software updates, including connectivity enhancements.
• Carry out reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations in a timely, productive, and cost-effective manner. Interpret customers’ needs and take responsibility for resolving issues, coordinating with other functions and liaising with the customer on both administrative and technical matters. Manage spare parts, including stock levels and inventory for car stock and other required components, if applicable.
• Support the sales team by providing technical assistance to help expand the user base of diagnostic products. Focus on strengthening relationships with existing customers, building on the efforts of the Sales Team to ensure customers gain the greatest benefit from their Cepheid systems and encouraging long-term loyalty.

• Monitor sites and deliver training on system operation, software, reagents, and connectivity.

The essential requirements of the job include

• Bachelor’s degree in biomedical science or related scientific degree, experience in laboratory medicine. Postgraduate education at MSc or PhD level is an advantage.
• Fluent in English and French.

• Experience working with healthcare customers.

• Proven history of customer training.
• Knowledge of the diagnostics market.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to lift, move or carry equipment up to 30lb/13.6 kg.

• Required to spend around 80% of time on-site with customers.

• Must have a valid driver's license and an acceptable Motor Vehicle Record (MVR).

It would be a plus if you also possess previous experience in:

• Managing customers as part of a territory.
• Project management.
• Working in a cross-functional team.
• Proficient in Dutch an advantage.

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.