Head of Technology Change and Communication Management

Position Overview

The Head of Technology Change & Communication is responsible for driving organizational change, stakeholder engagement, and communication across the Technology organization.

The Technology organization was recently created by bringing together Global IT, Innovation, and Product Development into one integrated function. A key focus of this role will be helping leaders and employees successfully navigate this transition through effective change management, communication, stakeholder engagement, and organizational alignment.

In addition, the role will lead change and communication initiatives supporting broader technology programs, including digital transformation, AI adoption, innovation initiatives, and evolving ways of working across the organization.

Acting as a trusted advisor, coach, and change leader, the successful candidate will foster engagement, build organizational readiness, and support the cultural and behavioral shifts required to maximize the value of technology investments and transformation initiatives.

What you will do

• Change Management & Organizational Transformation
• Lead change management for major Technology initiatives, including organizational integration, AI adoption, digital transformation, platform rollouts, and operating model changes.
• Define and implement change management frameworks, methodologies, and governance.
• Assess organizational readiness, identify change impacts, and proactively address adoption barriers and resistance.
• Build organizational change capabilities and foster a culture of adaptability, learning, and continuous improvement.
• Act as an organizational coach and trusted advisor, supporting leaders in navigating transformation and leading teams through change.
• Communication Strategy
• Own and drive the Technology communication strategy aligned with business priorities and transformation objectives.
• Develop compelling narratives that communicate the vision, value, and progress of Technology initiatives and organizational transformation.
• Translate complex technology, innovation, product development, and AI topics into clear, compelling messages for different audiences.
• Lead executive communications, CTO messaging, organization-wide campaigns, and stakeholder-specific communication plans.
• Develop communication approaches that increase awareness, engagement, and confidence in transformation initiatives.
• Partner with HR, Communications, and Transformation Offices to ensure alignment and successful execution.
• Stakeholder Engagement
• Build strong relationships with leaders, teams, and key stakeholders across Technology and the wider organization.
• Support leaders in understanding organizational dynamics, employee concerns, and barriers to adoption.
• Facilitate workshops, coaching sessions, leadership discussions, and stakeholder engagements that strengthen alignment, commitment, and readiness for change.
• Foster collaboration and alignment across IT, Innovation, Product Development, and business functions.
• Foster trust, engagement, and active participation to ensure sustainable adoption of new technologies, processes, and ways of working.
• AI Adoption & Value Realization
• Lead the people side of AI adoption initiatives and AI-enabled ways of working across the organization.
• Develop strategies that increase awareness, understanding, confidence, and engagement with AI solutions.
• Integrate change management into AI Board activities, project and portfolio governance (e.g., SPM), and Technology transformation initiatives.
• Define and track adoption KPIs, including usage, engagement, satisfaction, and business impact.
• Measure and communicate adoption outcomes and value realization to key stakeholders

What we require

• Master’s degree in Organizational Psychology, Psychology, Human Resources, Change Management, or a related field.
• Minimum 5 years of experience in organizational change management, internal communications, transformation, or organizational development.
• Experience supporting AI adoption and AI-driven transformation initiatives is preferred.
• Experience creating content with AI tools, developing presentations in PowerPoint with Microsoft Copilot, and managing Viva Engage.
• Strong storytelling, communication, and stakeholder management skills, including engagement with senior executives.
• Understanding of IT operating models, Agile and product organizations; ServiceNow knowledge is an advantage.
• Data-driven mindset with experience measuring adoption, engagement, and business value realization.
• Prosci Change Management, CSM, SAFe, or similar certifications are considered a plus.

What we offer

• Health insurance 
• Flexible remuneration (childcare ticket, transport ticket, restaurant ticket) 
• Flexible schedule 
• Remote working days 

At dormakaba, we are proud to be an equal opportunity employer. We are firmly committed to creating a diverse and inclusive work environment where all individuals are treated with respect and dignity. We actively promote equal employment opportunities

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!