Director of Commercial Services- Park Hyatt St. Kitts (Remote)

At Hyatt, we believe in the power of belonging of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job it's a career for people who care.

As a key member of the Park Hyatt St. Kitts Executive Committee, the Director of Commercial Services (DCS) holds a highly visible position with regular interaction with Ownership, as well as Senior and Corporate leadership. This role is responsible for driving revenue growth and profitability by developing and implementing comprehensive commercial strategies.

The Director of Commercial Services (DCS) integrates expertise across revenue management, sales, events, and marketing to enhance performance in all revenue-generating areas. The Director also leads cross-functional collaboration, ensuring all commercial initiatives align with the property’s broader business objectives.

Main Responsibilities

Oversee Sales and Marketing P&L, revenue forecasting, and the creation of both short-term and long-term business strategies. Responsible for training and managing sales managers, event managers, and coordinators.

Provide strategic direction and support to the sales, events, and marketing teams to ensure the hotel meets its financial objectives.

Ensure the development of accurate annual revenue budgets and monthly forecasts that align with the hotel’s goals and outperform competitors.

Lead revenue management initiatives aimed at optimizing RevPAR, ADR, and occupancy through strategic forecasting, pricing, and inventory control.

Conduct market analysis, monitor competitor performance, and assess consumer behaviour to guide pricing, promotions, and distribution strategies.

Manage and nurture relationships with key stakeholders such as OTAs, GDS providers, and corporate accounts.

Ensure full engagement from all hotel departments in executing revenue strategies, promoting success across all revenue-generating areas.

Collaborate with department leaders across sales, banquets, revenue, operations, and marketing to form a cohesive commercial services team.

Oversee the development and execution of the hotel’s marketing plan, evaluating its effectiveness in driving revenue.

Provide regular weekly and monthly performance updates and reports to ownership.

Maintain a strong understanding of hotel operations and the broader commercial landscape, including digital marketing, e-commerce, and distribution.

This role reports directly to the General Manager and works closely with the Regional Team across Sales, Revenue, Events, and Marketing.  Remote based, but will require occasional travel to the destination for owner meetings and client events /visits.

We Offer Excellent Benefits:

·        Free Room Nights, Discounted and Friends & Family Room Rates

·        Medical, Prescription, Dental, and Vision Insurance

·        401K with company match

·        Paid vacation, sick days, new child leave, and personal day

·        Paid Family Bonding Time and Adoption Assistance

·        Tuition Reimbursement

·        Employee Stock Purchase Plan

·        Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Extensive Hospitality Leadership Experience: 

• Minimum of 5 years in a senior-level role within the hospitality industry, with a strong background in commercial strategy, revenue management, and/or sales leadership. Experience in full-service or luxury hotels is highly preferred.

• Proven Commercial Acumen: Demonstrated success in driving top-line revenue, optimizing pricing strategies, and improving market share through data-driven decision-making and strategic planning. Seasonal resort experience is preferred.

• Analytical and Strategic Thinking: Strong analytical mindset with the ability to interpret complex data, identify trends, and translate insights into actionable business strategies. Experience with forecasting, budgeting, and performance analysis is essential.

• Innovative and Results-Oriented: A forward-thinking leader who proactively challenges traditional processes and leverages innovation to drive business growth and profitability.

• Exceptional Communication Skills: Excellent verbal and written communication skills with the ability to present complex ideas clearly and effectively to stakeholders at all levels, including ownership groups and executive leadership.

• Collaborative Leadership: Proven ability to build cross-functional alignment, lead diverse teams, and foster a collaborative environment focused on achieving shared goals. Demonstrates emotional intelligence and the ability to influence others without direct authority.

• Technology Proficiency: Comfortable and competent with hospitality sales and revenue management systems (e.g., Delphi, Opera, IDeaS, STR, TravelClick, etc.). Able to adapt quickly to new technologies and system integrations.

• Advanced Microsoft Office Skills: Proficient in Microsoft Office Suite, especially Excel (e.g., pivot tables, formulas, and data modeling), PowerPoint (e.g., executive presentations), and Word. Familiarity with Power BI or similar data visualization tools is a plus.

• Market Knowledge: Strong understanding of market segmentation, distribution strategies, and the competitive landscape within the hospitality industry.