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Training Coordinator (Limited Service, remote)

Role overview

Summary

This role supports virtual training delivery for various contact center programs at Maximus. Training Coordinators are responsible for operational support during training sessions, ensuring that logistics and resources are effectively managed to facilitate a smooth learning experience.

Qualifications

  • Experience in coordinating training or instructional events.
  • Detail-oriented with strong organizational skills.
  • Comfortable working in virtual environments.
  • Proficiency in Microsoft Teams.
  • Ability to pass a federal background check.

Responsibilities

  • Coordinate logistics for instruction events, including scheduling classes and preparing workstations.
  • Determine resource readiness for courses, including materials and technology.
  • Maintain records of training activities and participant progress.
  • Provide production floor support and answer questions.

Key facts

  • Remote from: United States
  • Full time
  • Training Coordinator
  • English

Hard skills

Other skills

  • Virtual Teams
  • Record Keeping
  • Adaptability
  • Detail Oriented
  • Communication
  • Problem Solving

About the company

Maximus  logo

Maximus

  • Government & Public Administration
  • Large
  • 10,001+
Maximus enables citizens around the globe to successfully engage with their governments at all levels and across a variety of programs by delivering innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability, and efficiency of government-sponsored programs.

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Job description

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. In this role, Training Coordinators serve as key operational support for virtual training sessions, monitoring attendance, resolving technical issues, escalating classroom concerns, and assisting learners with system access and navigation challenges. Ideal candidates will be comfortable working in fast-paced virtual environments and using Microsoft Teams to ensure smooth and effective training experiences.*Position is contingent upon contract award* This is a fully remote role. This is a temporary, limited service role.Must have the ability to pass a federal background check.Equipment will be provided but must meet the remote position requirement provided below.Home Office Requirements:- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)- Minimum 5mpbs upload speed- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router- Private and secure work area and adequate power source- Must currently and permanently reside in the Continental USEssential Duties and Responsibilities:- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.- Maintain records of training activities, participant progress, and program effectiveness.- Provide production floor support and answer questions.

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