Technical Business Analyst

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

Your Impact
You will become deeply embedded within the business, gaining a thorough understanding of their priorities and go-to-market strategies. You will then partner closely with our IT organization to translate these insights into impactful tool enhancements that directly support and elevate the technical selling community. This role offers the chance to drive significant improvements, streamline processes, and contribute to the overall success of our global sales efforts.

Strategic Alignment & Business Acumen:

• Immerse yourself in the Technical Solutions organization to understand business priorities, challenges and go-to-market motions
• Collaborate with business stakeholders to align on quarterly initiatives and identify opportunities for technology-driven innovation that supports the future state of the business
• Contribute to the development and execution of strategic plans to modernize tooling and processes for the technical selling community

IT Partnership & Solution Definition:

• Forge strong relationships with key stakeholders within IT to effectively communicate business needs and drive the prioritization of tool enhancements
• Actively listen to and analyze business requirements, asking insightful questions to uncover underlying needs and pain points.
• Translate business requirements into clear and concise technical specifications, including user stories, use cases, and process flow diagrams
• Maintain and manage a comprehensive backlog of tool enhancements and a corresponding roadmap, ensuring alignment with business priorities and IT capabilities

Agile Collaboration & Delivery:

• Actively participate in Agile ceremonies (sprint planning, reviews, retrospectives) to ensure developed features accurately reflect business needs and deliver value
• Provide ongoing clarity and context to the development team regarding business objectives and expected outcomes
• Contribute to the successful delivery of tool enhancements, ensuring they meet business requirements and are effectively adopted by the technical selling community

Future-Forward Thinking & Automation:

• Stay informed about the impact of emerging technologies, particularly AI, on the future of the business and identify opportunities for strategic implementation
• Collaborate with stakeholders to develop and implement plans for leveraging automation and modern tooling to enhance the efficiency and effectiveness of the technical selling community
• Develop and deliver automation and tooling to improve business processes for the technical selling community as well as the WW Shared Services organization using AI enabled tooling (e.g., n8n, Claude Code)
  

Qualifications

Your Experience

• 5+ years relevant experience in a global role that involves understanding business processes and translating them into actionable requirements
• Demonstrated ability to effectively communicate with both business stakeholders and IT teams
• Strong analytical and problem-solving skills, with the ability to understand complex business problems and propose technology-driven solutions
• Experience in gathering and documenting business requirements through various methods (e.g., user stories, use cases, process flows)
• Familiarity with software development lifecycles (SDLC), particularly Agile methodologies
• Excellent verbal and written communication skills, including the ability to present information clearly and concisely to different audiences
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities
• Skilled in  tools such as SFDC, Tableau, Workday, Excel, Google Suite
• Understanding of technical industry, with focus on technical selling community
• Experience with understanding product vision, roadmap and GTM strategies
• Proficient with applications, tools, and methodologies used to organize, manage, report progress, and deliver programs and projects
• Experienced in driving large cross-functional programs/initiatives, building relationships, and leading through influence
• Effective executive-level verbal and written communication and comfort with both technical and business discussions with senior audiences

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.