Manager Fraud Operations

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As the Manager, Fraud Operations, you will play a critical role in protecting our members, employees, and organization from fraud-related threats. You will lead a team responsible for fraud investigations, prevention strategies, and regulatory compliance while driving continuous improvement across fraud operations. Your expertise will help identify emerging risks, strengthen controls, and implement effective solutions that safeguard member trust. Working across business units, analytics teams, and external partners, you will influence enterprise-wide fraud strategies and response efforts. Through your leadership, coaching, and operational oversight, you will help build a stronger, more resilient organization.

To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, NC, CA or VA. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU’LL DO:

• Lead Fraud Investigations: Oversee the day-to-day operations of fraud investigations involving account fraud, financial exploitation, identity theft, scams, and other suspicious activity while ensuring thorough and timely resolution.
• Drive Fraud Prevention Strategies: Identify fraud vulnerabilities across products, channels, and processes and develop proactive solutions that support early detection and risk mitigation.
• Monitor Emerging Threats: Stay ahead of evolving fraud trends and collaborate across the organization to ensure a coordinated, visible, and effective response.

• Ensure Regulatory Compliance: Maintain compliance with applicable regulations, including Suspicious Activity Reporting (SAR), Regulation E, Regulation Z, and Regulation CC.
• Support Audit Activities: Coordinate internal and external audit efforts, helping to identify, implement, and monitor effective internal controls across Fraud Operations.
• Assess Fraud Risk: Partner with business teams, product owners, and third-party vendors to evaluate fraud risks and implement controls aligned with organizational risk tolerance.

• Contribute to Department Strategy: Assist in researching, planning, and implementing department goals, initiatives, and strategies that support annual operating and long-term strategic plans.
• Enhance Operational Effectiveness: Develop reporting, performance metrics, and process improvements that increase efficiency, visibility, and effectiveness across the fraud function.

• Manage Team Performance: Establish and monitor performance metrics that drive accountability, operational excellence, and strong investigative outcomes.
• Coach and Develop Talent: Provide ongoing coaching, mentoring, and training to support employee growth, engagement, and career development.
• Deliver Performance Feedback: Conduct timely performance evaluations and maintain open communication that fosters continuous improvement and team success.

• Support Additional Priorities: Perform other duties and special projects as assigned with additional hours as necessary.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• The opportunity to lead a highly visible fraud operations function that directly protects members and strengthens organizational trust.
• Exposure to complex fraud investigations, regulatory compliance, risk management, and enterprise-wide fraud prevention initiatives.
• The ability to influence strategic decisions and shape fraud detection and mitigation programs across multiple business channels.
• Opportunities to collaborate with cross-functional teams, business leaders, analytics partners, auditors, and external vendors.
• A leadership role where you can mentor, coach, and develop employees while building a high-performing team culture.
• Experience driving operational improvements, implementing controls, and advancing innovative fraud prevention solutions.
• A purpose-driven environment where your expertise makes a meaningful impact on members and organizational success.
• Ongoing opportunities for professional growth, leadership development, and expanded responsibility.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelors’ degree or equivalent work or educational experience required.
• 4 years of experience with financial fraud investigation in a financial institution fraud environment with in-depth knowledge of criminal and civil laws, and banking rules and regulations specific to Reg E, Reg Z, and Reg CC required.
• 1 year of related direct people leadership experience required.

Desired Qualifications:

• Certified Fraud Examiner Certification (CFE) or equivalent fraud certification preferred.
• Comprehensive understanding and knowledge of criminal and civil laws, risk control, systems-based fraud prevention, basic loss prevention policies/procedures.
• Demonstrate experience performing in high importance/complex situations, while maintaining composure.
• Demonstrates openness to new possibilities and can handle change. Actively listens to others and values input.
• Effective leadership and strong negotiation, analytical and creative problem-solving skills; ability to engage and influence others to achieve results.
• Tactical planning, strategic planning, and project management skills.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.