Services - PMO - Project Coordinator

Project Coordinator – Services PMO

Position Summary: 
The Project Coordinator ensures scheduled Services activity is completed in accordance with contractual commitments and expected quality standards. The role supports project planning and execution through schedule creation, technician assignments and monitoring, internal and external communication, work order processing, status reporting, documentation control, and invoice support. The successful candidate is customer-focused, highly organized, comfortable taking initiative, and committed to accurate and timely project delivery.

Role Scope: 
Support smaller-scale projects and defined workstreams within larger programs, with primary emphasis on IMAC activities, scheduling, reporting, documentation, work order administration, and execution support. Coordinate the day-to-day details that enable Project Managers and Program Managers to deliver customer commitments successfully.

Key Responsibilities:

• Project Planning and Execution

• Support Project Managers with scheduling, budget tracking, administration, and coordination for smaller projects or defined workstreams.
• Interpret scope and pricing, build implementation plans, and coordinate schedules, work orders, technician assignments, and field pricing with Routing, Field Managers, Customer Care, and Dispatch.
• Prepare technicians with required documentation, project guidance, and available parts.
• Monitor daily execution, resolve carryovers, and maintain accurate schedules through completion.
• Provide weekly internal and customer status reports, including communication and escalation requirements.

• Financial, Reporting, and Quality Control

• Validate technician documentation and project data for accuracy and customer compliance; process completed work orders.
• Review invoices, maintain project metrics and revenue forecasts, and manage issues through resolution.

• Customer and Stakeholder Management

• Maintain timely, professional communication with customers and internal stakeholders, responding to inquiries and escalating concerns appropriately.

• Governance and Development

• Follow PMO standards, templates, documentation controls, and escalation paths.
• Capture lessons learned, support process improvements, and build project management capability through coaching and progressively complex assignments.

Required Qualifications:

• High school diploma or equivalent and two or more years of experience in project coordination, field services, operations, deployment coordination, or a related environment.
• Ability to manage multiple priorities, deadlines, dependencies, and detailed records with limited supervision.
• Strong written and verbal communication skills, including a professional on-camera presence with customers and internal stakeholders.
• Working knowledge of project schedules, status reporting, work order administration, risk and issue tracking, data analysis, and project closeout.
• Professional judgment, accountability, resourcefulness, and a consistent focus on quality and customer commitments.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Teams, and SharePoint.

Core Competencies:

• Ownership, Accountability, and Urgency
• Customer Communication and Collaboration
• Planning, Organization, and Problem Solving
• Data Accuracy, Reporting, and Continuous Improvement

Measures of Success:

• Assigned activities and workstreams are delivered safely, on schedule, within scope, and at the expected quality level.
• Schedules, status reports, work orders, invoices, project records, and closeout documentation remain accurate and current.
• Work orders and service requests progress to closure within five days when dependencies are within the team’s control.
• Customers and internal stakeholders receive timely communication, while risks, carryovers, and issues are identified early and tracked through resolution.

Physical Requirements:

• Ability to walk, sit, and stand for extended periods of time
• Must frequently lift and/or move up to 25 pounds
• Regularly use hands to feel, reach, and use a keyboard
• Vision correctible to 20/20