CMMS System Administrator

Job Title

CMMS System Administrator

Job Description Summary

Fexa system administration and support for the CW Critical Solutions instance.

Job Description

Overview

Cushman & Wakefield's Client Technology Solutions team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.

Our C&W Technology Team of Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge.

Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions.

This is a full-time position and can be located anywhere in the United States (preferably St. Louis, MO area) with the ability to work from home, office or hoteling space as required. Travel may be required.

The FEXA CMMS System Administrator plays a critical role in ensuring the successful implementation, configuration, and ongoing management of the FEXA system within the CW Account. This position involves collaborating with the account team, participating in training sessions, and overseeing system administration tasks. The administrator serves as the primary point of contact for FEXA-related inquiries and support issues.

Role Description

• Participate in transition meetings related to FEXA and integrated systems (e.g., Yardi, JDE, MEM, Serraview, CoStar, Workday).

• Attend FEXA training sessions, including guest and full user training.

• Participate in 360 Systems Administrator training sessions.

• Collaborate with the C&W TDS Delivery Manager and account team during configuration and setup.

• Configure property settings (accounting codes, language designation, business hours, contacts).

• Manage user security profiles.

• Assist with data loading and configuration adjustments.

• Own the FEXA system and ensure its proper use and configuration.

• Serve as the primary point of contact for account team members regarding FEXA-related questions and support.

• Monitor and address system-generated support requests.

• Support account team users with password resets, security changes, and general inquiries.

• Coordinate with C&W IT for system issues, maintenance, and enhancements.

• Inactivate properties no longer managed by C&W (update quarterly billing).

• Manage user additions and removals based on SOP and SOC compliance.

• Oversee pick list values and configuration options.

• Maintain Vendor, Asset, Schedule, Inventory, and other deployed modules.

• Provide training or coordinate with C&W IT for ongoing training activities.

Knowledge & Skills

• Strong understanding of FEXA and related integrated systems.
• Self-driven, organized and ability to work in a fast-paced environment.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Proficiency in system administration tasks, including user management and configuration.
• Detail-oriented and proactive in addressing system-related issues.
• Familiarity with property management and compliance requirements.
• Strong knowledge in Real Estate Facilities Management preferred.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 63,750.00 - $75,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”