Epic Application Analyst (Ambulatory)

The Epic Application Analyst is the Subject Matter Expert and technical point of contact. They are responsible for three primary areas of work: Projects, Changes, and the highest point of Break/Fix escalation. They are responsible for configuration of Epic applications, leading Requirements Gathering Sessions, technical documentation, and testing (internal and User Acceptance Testing). They participate as a member of the project team, working on upgrades and new application and workflow implementation, including partnering with the Interface Team to connect third party applications. A strong understanding of workflow interdependencies is required to provide guidance to the customer for informed decision making. The Epic Application Analyst will also
perform other duties as assigned. This position is considered remote, which means that individuals in this position may work at their place of residence; however, they will be required to be on site during the first 90 days as needed and may be required to occasionally visit the Central Health administrative office or health centers in Austin, Texas. Remote work not available for residents of California, New York, New Jersey, Hawaii, Maryland, or Virginia.

****Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas.

Essential Functions

• Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications.
• Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.
• Analyze/review and test each product release and communicate needed changes to operations.
• Must be able to document and follow system change control procedures for the system.
• Work closely with other analysts, Epic third- party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.
• Research, analyze, facilitate, and implement business and system workflows in order to expedite process improvement and coordinate business practices.
• Identify best practices and implement opportunities for standardization.
• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
• Maintains up-to-date expertise on the operation and application of various applications.

Essential Functions

• Maintains a working knowledge of key indicators, standards, and processes related to EMR systems.
• Able to travel between all Central Health clinics.
• Provides third tier support for various applications/modules when an issue is escalated to the help desk.
• Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA).
• Provide technical support via phone, online, and/or in person.
• Serve as a primary resource to the EMR super- users in ticket resolution.
• Guides workflow design, building and testing the system, and analyzing other technical issues.
• Coordinates system changes with the governance team for decision making.
• Identifies and implements requested changes to the system.
• Serves as a liaison between end users’ workflow needs and technical staff/vendors.
• Maintains regular communication with vendors for assigned applications.
• Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs regarding the project deliverables and timeline.
• Provides management technical system guidance to improve and streamline operational workflows.
• Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems

MINIMUM EDUCATION:

• High School Diploma or equivalent

MINIMUM EXPERIENCE:

• 1 year of experience supporting an EMR or similar software applications in a healthcare environment

PREFERRED EXPERIENCE:

• 3 years of experience as a super user or analyst supporting an EMR or similar software applications in a healthcare environment.
• 3 years of Any experience implementing or supporting an EMR.
• 3 years of Epic EMR experience.

REQUIRED CERTIFICATIONS/LICENSURE:

• EPIC - EPIC Certification Epic certification required within 6 months of hire or within six months of completing Epic training.
• Must meet Central Health’s Epic pre - assessment criteria Required