Product Manager I

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/ 

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Candidates within a 60-mile radius of our offices in Baltimore or Plano will be required to work onsite Monday-Thursday

In this role, you will...

Play a vital role in guiding the development and enhancement of digital products. You will oversee the entire product lifecycle, from ideation through deployment, ensuring that digital services and solutions align with user needs and business objectives. By collaborating with cross-functional teams such as engineering, design, and marketing, you will help shape the strategy to improve user experience and drive successful outcomes. Additionally, you will analyze market trends and user feedback to continuously refine the product, ultimately contributing to the overall customer experience strategy and ensuring the digital offerings provide value and competitive advantage.

Responsibilities and Duties:

• Serve as a key liaison between the product team and various internal teams (including operations, marketing, and the C-suite), ensuring clear and consistent communication regarding digital product updates, progress, and requirements
• Assist in managing and prioritizing the product backlog for our external digital services and solutions, ensuring it is well-organized, groomed, and aligned with strategic goals and the broader digital product vision.
• Drive the day-to-day operations of digital product development, helping to remove obstacles and facilitate workflows to keep projects moving forward efficiently and accurately.
• Actively participate in all scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, contributing to team collaboration and process improvement.
• Support the VP of Product in gathering, analyzing, and documenting product requirements for digital features and functionalities, translating business needs and vision into actionable items.
• Assist in converting product requirements into clear, concise, and actionable user stories with acceptance criteria, working closely with the development team.
• Conduct basic market research, competitive analysis within the consumer lending and financial services industry, and stay updated on industry developments to identify trends, opportunities, and innovative solutions.
• Participate in product testing (including UAT), provide feedback, and assist in collecting and analyzing customer insights and user feedback to guide ongoing development and product iterations.
• Collaborate with engineering, design, operations, marketing, and other teams to ensure smooth digital product delivery and alignment with Mariner's relationship-based business model.
• Support tracking and analyzing product performance metrics (KPIs), helping develop dashboards and reports to increase visibility into business results and uncover areas for optimization and growth.
• Perform additional functions as needed based on market demand and staffing to deliver consistent, high-quality customer service.

Required Qualifications:

• Bachelor’s degree in Business Administration, Management, Finance, Computer Science, Engineering, or a related field. Additional years of experience may substitute for degree.
• Minimum of one (1) year of experience in product management, project management, or a related role.
• Basic understanding of software development processes and UX/UI design principles.
• Strong organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to communicate professionally and effectively.
• Ability to work collaboratively in a team environment and coordinate efforts across multiple teams.
• Proactive, self-motivated, and a quick learner, with a strong business aptitude and positive attitude.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications:

• Experience with product management tools (e.g., Jira, Asana, Trello).
• Familiarity with Agile methodologies (Scrum, Kanban).
• Prior experience in consumer lending, financial services, or with leading lenders/lead aggregators.

Hours of Work:

Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. 

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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