Senior Product Manager, Spruce

About the Role:

There are lots of ways to build a better world - our tool is finances, and our platform is Spruce. We invite you to be part of a team focused on creating fair and friendly financial options for everyone. Designed and built by H&R Block and launched in early 2022, Spruce has grown into a strong client base with recurring deposits, helping customers better manage their money through spending and savings accounts, cash back on spending, and more. As a Senior Product Manager, you’ll help shape the future of the Spruce platform by leading product initiatives across the mobile application, including capabilities designed to acquire and retain customers and help them continue to be good with money. You’ll lead a collaborative squad across engineering, design, and product, managing the backlog and prioritizing features from ideation and research through business case, launch, and ongoing maintenance. Working closely with stakeholders, partners, and customers, you’ll help deliver a product that meets business goals within established timelines and funding while building your skills, growing your career, and making a measurable impact along the way.

Day to day, you'll...

• Leading squad ceremonies and processes As part of a multi-disciplinary software team, function as the Senior product manager responsible for articulating a compelling product vision to develop engagement-driving features. This includes leading ceremonies, being an integral part of the culture of the squad and balancing the health of the squad
• Leading by example in problem solving and customer centric improvement ideas from internal sources, industry best practices, and customer and stakeholder feedback
• Acting as the customer’s voice within the product development process; provide customer insight and prioritize with them in mind
• Maintaining strong understanding of the industry for consumer financial services applications through desk research and participation in industry conferences, webinars and other sources
• Developing epics, features, user stories, and roadmaps the squad’s areas, working with your Technical Lead to understand dependencies and requirements
• Maintaining and prioritizing the squad backlog to balance new feature development, continuous improvement of existing features, and infrastructure updates
• analyzing and report on performance of features and managed by the squad.
• Collaborating with a wide variety of stakeholders to support end-to-end delivery including operational leaders, marketing teams, legal and compliance teams, customer service, other squads, and external partners

Required Qualifications:

• Relevant Bachelor’s degree and 6+ years of Product Management or related experience, including launching mobile-first products
• Experience in fintech, money movement, and delivering customer-facing features within mobile applications
• Advanced ability to navigate ambiguity, solve customer problems, and drive work forward with a high level of autonomy
• Strong analytical skills, attention to detail, and technical intuition, including experience with data analysis tools
• Knowledge of agile development methodologies and experience working across the product development lifecycle
• Advanced written and verbal communication skills, with the ability to communicate effectively with varied audiences, including executives, along with strong organization, integrity, and follow-through

Preferred Qualifications:

• An MBA or other advanced degree (preferred) or equivalent practical experience 
• Product Management certification, training, or equivalent
• Current expertise with payments, transfers and other methods of moving funds

Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $101,200.00 - $161,900.00/Yr. Sponsored Job: #LI-CS1 #LI-REMOTE