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Core Systems Automation Engineer

Role overview

Summary

This role focuses on designing and maintaining automated infrastructure solutions to enhance operational efficiency and reliability at Intermedia. You will support a global environment and collaborate with various teams to improve infrastructure projects.

Qualifications

  • Bachelor’s degree or equivalent combination of education and experience.
  • Strong experience with Linux administration
  • Hands-on experience with Grafana, Zabbix, or similar monitoring tools
  • Hands-on experience with automation and scripting (PowerShell, Python, bash or one of them)
  • Familiarity with APIs, REST, JSON, YAML, and system integration concepts

Responsibilities

  • Design, develop, and maintain automation solutions for infrastructure and operations
  • Create and modify scripts using Python, PowerShell, and Ansible
  • Maintain and enhance monitoring and alerting platforms (Grafana, Zabbix)
  • Collaborate with cross-functional teams on infrastructure projects and improvements

Key facts

Hard skills

Other skills

  • Analytical Skills
  • Troubleshooting (Problem Solving)
  • Communication

About the company

Intermedia Cloud Communications logo

Intermedia Cloud Communications

  • Software / SaaS
  • Large
Intermedia is the cloud communications company that helps over 130,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and five-years running J.D. Power-certified 24/7 technical support, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™. As a partner-first company, Intermedia goes to work for over 7,000 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2022 • CRN’s Cloud Computing Product of 2021 – Intermedia Unite

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Job description

About the Job

ALL CANDIDATES MUST BE LOCATED IN GEORGIA

Are you looking for a company where your voice is heard? Where you can make a real impact while working with smart, motivated people on meaningful technology?
 Then Intermedia is the place for you.
Intermedia is a leading provider of cloud communications and collaboration technology. We are fast-paced, growth-driven, and deeply people-focused. Many of our employees have grown their careers here for 10, 15, even 20+ years — and we’re just getting started.


About the Role:

The Core Systems Engineer – Automation & Platform Engineering is responsible for designing, implementing, and maintaining automated infrastructure solutions in a highly available, production environment. This role focuses on improving operational efficiency, reliability, and monitoring through scripting, automation, and modern infrastructure practices.

This is a remote position supporting a global environment.
Key Responsibilities
  • Design, develop, and maintain automation solutions for infrastructure and operations
  • Create and modify scripts using Python, PowerShell, and Ansible
  • Apply Infrastructure as Code principles to system configuration and deployment
  • Maintain and enhance monitoring and alerting platforms (Grafana, Zabbix)
  • Integrate systems using APIs (REST, JSON, YAML)
  • Support virtualization platforms including VMware and Hyper-V
  • Troubleshoot complex system and performance issues in production environments
  • Collaborate with cross-functional teams on infrastructure projects and improvements
  • Maintain source control using Git and contribute to CI/CD pipelines where applicable
  • Document systems, processes, and automation workflows


Skills, Knowledge and Expertise Required Qualifications
  • Bachelor’s degree or equivalent combination of education and experience
  • Strong experience with Linux administration
  • Hands-on experience with Grafana, Zabbix, or similar monitoring tools
  • Experience creating or maintaining dashboards, alerts, triggers, templates, or monitoring checks
  • Understanding of system metrics such as CPU, memory, disk, network, services, logs, and application availability
  • Hands-on experience with automation and scripting (PowerShell, Python, bash or one of them)
  • Familiarity with APIs, REST, JSON, YAML, and system integration concepts
  • Familiarity with Git or other source control tools
  • Experience supporting production infrastructure environments
  • Strong analytical, troubleshooting, and communication skills
  • Ability to work independently with minimal supervision

Preferred Qualifications
  • Experience with AWX, Ansible
  • Familiarity with containers and orchestration technologies such as Docker or Kubernetes
  • Familiarity with CI/CD pipelines (e.g., GitLab CI)
  • Experience with advanced monitoring platforms (VictoriaMetrics, Telegraf, ELK)
  • Exposure to cloud platforms such as AWS or Azure
  • Experience with virtualization platforms (VMware and/or Hyper-V and/or OLVM)

Why Join Intermedia
  • Work on automation-first, enterprise-scale infrastructure
  • Build platforms that directly improve reliability and operational efficiency
  • Collaborate with highly skilled, international engineering teams
  • Grow your career in a company that promotes from within
  • Be part of a culture built on trust, ownership, and continuous improvement

Diversity, Inclusion & Equal Opportunity

Intermedia is proud to be an equal opportunity employer. We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, religion, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We value diversity and are committed to creating an inclusive environment for all employees.

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