Sr. Product Manager Digital Health AI

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Digital Product leads product management for AI-enabled health experiences, including digital assistant capabilities for Health100 — a first-of-its-kind, AI-native consumer engagement platform designed to meaningfully connect health information across the fragmented healthcare ecosystem and make it actionable. The H100 platform enables a uniquely patient-centric experience that leverages data, context, and intelligence to provide an always-on personal healthcare partner that helps consumers better understand their health and navigate care. Front and center to that is Haio — an AI conversational assistant powering this end-to-end experience.

You'll have the opportunity to help build, from the ground up, a connected and personalized healthcare product that bridges pharmacy, insurance, clinical, and health records data to the benefit of our users. You’ll set product vision and strategy, define measurable outcomes, and lead the discovery and delivery of AI-powered products in close partnership with engineering, design, data science, clinical, legal, compliance, and business stakeholders. You bring a deep understanding of product management within the AI space, experience with LLM-driven conversational workflows in the healthcare space, and the ability to translate amorphous opportunities into scalable, best-in-class digital experiences.

What you'll do

• Own product vision, strategy, and roadmap for AI-enabled health assistant (Haio) experiences within Health100 — helping users understand their health, take action, and navigate care opportunities across providers, pharmacies, insurers, and other healthcare partners.
• Identify high-value opportunities to apply AI, personalization, and intelligence to transform connected health data into actionable insights, proactive guidance, and care navigation support.
• Translate complex customer needs, healthcare journeys, longitudinal health records, clinical context, and ecosystem data into clear product requirements, user experiences, and measurable product outcomes.
• Partner closely with engineering, design, data science, clinical, legal, compliance, privacy, security, and business teams to define, test, and deliver safe, trustworthy AI-enabled capabilities.
• Lead discovery and experimentation for assistant-driven experiences, including health record summarization, lab and diagnosis explanation, trend interpretation, medication understanding, symptom triage, prescription guidance, pre-appointment preparation, next-best actions, initiative-taking coaching, and care navigation support.
• Define success metrics tied to customer outcomes, engagement, product performance, quality, safety, trust, and business value; use data and feedback to learn and iterate.
• Balance customer impact, clinical safety, responsible AI considerations, business priorities, technical feasibility, and speed to market when making product prioritization decisions.
• Influence cross-functional partners and senior leaders to align on product direction, key trade-offs, ecosystem integrations, and technology choices, including build vs. buy decisions for AI-enabled capabilities and platform integration.
• Communicate clearly in executive settings, including product strategy, roadmap, customer impact, risk mitigation, AI-related trade-offs, and progress against measurable outcomes.

Required Qualifications

• 7+ years of product management experience in a digital environment that includes leading cross-functional work across product, engineering, design, and data-focused teams — specifically with 1-2 years’ experience shipping user-facing AI-enabled/LLM products in the healthcare space in a product role.
• 7+ years of experience with the ability to define successful metrics before launch and use data, experimentation, and customer feedback to inform product direction.
• 7+ years of experience in healthcare, digital health, clinical workflows, health data, interoperability, pharmacy, benefits, care navigation, or consumer health engagement.
• 7+ years of stakeholder management experience with influencing skills; comfortable driving alignment across complex organizations and amorphous problem spaces.
• 7+ years of experience with translating complex technical, data, clinical, or operational concepts into clear product decisions, user experiences, and executive-level narratives.
• 7+ years of experience communicating with senior leaders, including presenting strategy, trade-offs, roadmap decisions, product outcomes, and risk mitigation.
• Up to 10% of travel annually.
• The ability to work east coast business hours.

Preferred Qualifications

• Familiarity with responsible AI considerations, including quality, safety, explainability, transparency, privacy, security, and user trust.
• Experience working with platforms or ecosystems that aggregate data across multiple sources, connections, or partners to generate user-facing insights.
• Experience building products that help users interpret complex information, prepare for care interactions, understand next steps, or navigate multi-step journeys.
• Highly organized and detail-oriented; strong ownership and accountability.
• Bias for action and entrepreneurial mindset; comfortable with risk-taking, rapid iteration, and learning through experimentation.
• Strong persuasion skills are grounded in clear, data-driven reasoning.
• Passion for creating transformative user experiences grounded in direct customer engagement.

Education

• Bachelor’s degree or equivalent work experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.