Medical Collections Specialist

See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Medical Collections Specialist

Schedule: Monday–Friday, 8:00 AM–4:30 PM CST
Location: Remote

See Your Work in a New Light

At LUX Infusion, we believe every part of the patient experience matters, including the work behind the scenes that keeps care moving forward.

We’re looking for a Medical Collections Specialist who brings persistence, accuracy, and accountability to reimbursement follow-up. In this role, your work will help resolve outstanding insurance claims, reduce aging balances, and support continued patient access to infusion therapy.

Why This Role Matters

Timely reimbursement is essential to maintaining continuity of patient care. As a Medical Collections Specialist, you’ll play an important role in ensuring claims are followed through to resolution and payer balances are managed effectively.

Your work will help:

• Support uninterrupted access to infusion therapy
• Drive timely and accurate reimbursement
• Reduce outstanding and aging payer balances
• Strengthen collaboration across billing, pharmacy, and operations
• Ensure compliance with payer contracts, policies, and regulatory requirements
• Support a financially strong, patient-first organization

Behind every successful infusion is a revenue-cycle process that works, and this role helps keep that process moving.

What You’ll Do

As a Medical Collections Specialist, you will:

• Follow up on submitted insurance claims to ensure accurate and timely reimbursement
• Manage assigned payer accounts and work outstanding balances through resolution
• Investigate denied, underpaid, and unpaid claims and determine the appropriate next steps
• Communicate directly with insurance payers to resolve claim issues and secure reimbursement
• Identify claims that were billed correctly versus those requiring correction, reconsideration, appeal, or rebilling
• Review payer contracts, coverage requirements, and reimbursement methodologies
• Collaborate with billing, pharmacy, and operations teams to resolve reimbursement issues
• Respond professionally and promptly to internal and external inquiries regarding claim status
• Maintain accurate documentation of collection activity and payer follow-up
• Stay current on billing regulations, coding guidelines, and payer policy changes
• Utilize clearinghouses and billing systems to support effective collections workflows
• Assist with reporting, data entry, and additional revenue-cycle responsibilities as needed
• Maintain accuracy, professionalism, and consistent follow-through across assigned accounts

What We’re Looking For

You may be a great fit if you bring:

• Strong analytical and problem-solving skills
• Persistence and confidence when following up with insurance payers
• Excellent attention to detail and follow-through
• A customer-service mindset balanced with financial accountability
• The ability to work effectively in a fast-paced, metrics-driven environment
• Strong written and verbal communication skills
• Ownership of assigned accounts and a drive to see claims through to resolution

Required Qualifications

• High school diploma or GED
• Minimum of 3 years of medical collections or related revenue-cycle experience
• Experience communicating with insurance payers and/or resolving outstanding claims
• Experience providing customer service to internal and external stakeholders
• Basic proficiency with Microsoft Office, including Word, Excel, and PowerPoint

Preferred Qualifications

• 5+ years of medical collections experience
• Previous home infusion, specialty pharmacy, or infusion therapy billing/collections experience
• Experience working with insurance denials, underpayments, appeals, and payer follow-up
• Experience using healthcare billing platforms, clearinghouses, or revenue-cycle systems

Don’t check every box? We still encourage you to apply. We value experience, but we also value persistence, problem-solving, accountability, and a commitment to getting things done the right way.

Why LUX Infusion?

At LUX Infusion, we believe care deserves more light: more warmth, more clarity, and more connection.

Here, you’ll find:

• Purpose-driven work that directly supports patient access to care
• A patient-first, clinician-led culture
• Strong collaboration across revenue cycle, pharmacy, clinical, and operations teams
• A consistent Monday–Friday schedule
• Clear expectations and opportunities for professional growth
• Potential hybrid eligibility after six months based on performance and business needs

Come help us turn outstanding claims into resolved accounts and ensure reimbursement supports the care our patients depend on.

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.