Customer Service Representative

This is a remote position.

Are you an educator with a heart for students who learn differently? Do you enjoy connecting people to ideas and solutions that can make all the difference? Are you excellent with details and get excited to check things off your list?

Made for Math is looking for a customer service extraordinaire who thrives when interacting with customers and helping them find the perfect solution-even if that solution is not us! As our customer service and administrative representative, you will be trusted with our potential customers, existing customers, and our employees. This can look like helping them navigate our system and a willingness to answer questions with a smile. Through email, phone, or voice messages, you are happy to tackle it all and end each interaction with a "What can I help you with next?" attitude. The ideal candidate will have excellent attention to detail when it comes to processes with multiple moving parts and coordinating calendars.

ABOUT US: Made for Math™ is an all-online math intervention service for families with students that are blessed with the gifts of dyslexia, dyscalculia, ADHD, and autism. As a start-up company, we are dedicated to getting our students results and know that the work we do is life-changing for our students.
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This position is part-time with remote/work-from-home capabilities, but you have to reside in a state we are licensed to hire in (Arizona, Utah, Washington, Texas, Idaho, South Carolina, or Florida)

OUR IDEAL CANDIDATE

• Enjoys talking on the phone or meeting via Zoom with potential and current customers
  
• Understands the unique nature of the special education system
  
• LOVES TO HAVE FUN AND LAUGH, please come with a sense of humor
  
• Loves to collaborate and has a "Yes we can and how about we try this" attitude
  
• Grasps technology and how software talks to each other (Yes, personification is present)
  
• Can take complex ideas and make them reachable to the general public
  
• Willing to learn new software, programs, platforms, and marketing tactics
  
• Understands CRMs such as Zoho, Freshdesk, Hubspot, etc.
  
• Has a knack for details and scheduling on multiple calendars in different time zones
  
• You read this checklist and thought "I LOVE checklists!" sign me up
  
• While the schedule is flexible to a degree, core availability of Monday - Thursday 9 am - 3 pm PT will be given preference
  

Here is what your work will look like:

• Answer the phones, respond to emails and chat messages
  
• Update the CRM with pertinent information
  
• Use memes when appropriate to engage with potential clients
  
• Study our structured math method and policies to better assist customers
  
• Quickly and independently find answers to questions for clients
  
• Schedule new students with math specialists using Google Calendar
  
• Create new invoices on an ongoing basis for all students
  
• Work closely with the leadership team to report needs and trends observed in customer service
  
• Attend weekly huddles on Mondays at 1 pm PT and other time to be determined W
  
• We are looking for someone available at least 24 hours a week
  

Here's what the training will look like:

• Watch training videos on our math method asynchronous
  
• Complete coursework relating to our company standards and procedures
  
• Watch training videos on customer service and our methods in action
  
• Research and learn our software databases
  

*Training takes approximately 3 weeks working a minimum of 20 hours, but learning new things will always be present in this job.

Pay: $20.00 per hour, W2 worker, no contractors.

Although this is a remote/work-from-home job, we only hire in Arizona, Utah, South Carolina, Florida, Texas, Washington, and Idaho.

APPLICATION PROCESS:

1. Apply online
   
2. Initial VideoAsk interview
   
3. Complete Task #1 Email Reply
   
4. Tech Interview-Via Zoom
   
5. DISC Assessment and Final in-person interview
   

Made for Math™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are an LGBTQ+ friendly community.

Requirements

• 3+ years of customer service experience
  

• Understanding and patient of parent’s who are emotional
  

• Ability to understand new issues quickly and make decisions independently
  

• Ability to inspire confidence and create trust
  

• Ability to work under pressure, plan personal workload effectively, and delegate
  

Salary: 20