Enterprise Strategic Account Executive

Thinc Forward is a technology services organization specializing in helping businesses simplify complex IT challenges, improve operational efficiency, and confidently execute strategic technology initiatives. With more than 20 years of experience in dental technology, we've established a differentiated position serving Dental Support Organizations (DSOs), multi-location dental groups, and single location dental practices across the country. Our expertise goes well beyond traditional managed IT services. We provide technology implementation and project management, cybersecurity, IT infrastructure services, dental software training, data migration, and comprehensive support solutions. While dental technology remains our primary area of specialization, we also serve organizations across other industries that need reliable IT expertise and scalable technology services. 

As we expand our national presence, we're looking for an accomplished Enterprise Strategic Account Executive who can develop high-value customer relationships and help drive our next phase of growth. We're seeking a highly motivated enterprise technology sales professional who excels at opening strategic accounts, developing executive relationships, and building long-term customer partnerships. Experience within the dental industry is required, particularly with DSOs and multi-location dental organizations. This is a national sales position with responsibility for the entire customer relationship — from initial business development and solution development to contract execution, account growth, and ongoing strategic engagement. 

You'll work directly with senior executives, IT leadership, and operational decisionmakers to understand their business challenges and introduce solutions that support growth, reduce operational complexity, and improve technology performance. 

We aren't looking for someone who simply sells technology. We're looking for someone who understands how to build relationships, identify business opportunities, and become a partner to our enterprise customers. 

Duties and Responsibilities

Strategic Business Development  

• Identify, prospect, and develop new enterprise customers across the United States, with primary emphasis on DSOs and multi-location dental organizations 

• Pursue additional opportunities in healthcare and other industries where Thinc Forward's capabilities provide meaningful value 

• Develop relationships with CEOs, CIOs, COOs, CFOs, and other executive decisionmakers 

• Build a qualified pipeline through proactive outreach, networking, referrals, industry events, and strategic partnerships 

• Identify business initiatives, technology challenges, and growth opportunities that align with Thinc Forward's services 

Enterprise Solution Selling  

• Lead consultative discovery discussions to understand customer technology environments, operational objectives, and business priorities 

• Translate customer challenges into solutions that leverage Thinc Forward's technical and professional services 

• Coordinate with internal technical experts to develop solutions, proposals, and implementation strategies 

• Present business cases and recommendations to executive and technical stakeholders 

• Manage complex sales processes involving multiple decisionmakers, procurement requirements, and extended decision cycles 

• Negotiate and close strategic customer agreements 

Strategic Account Management & Expansion  

• Own the commercial relationship with assigned customers throughout the customer lifecycle 

• Build and maintain relationships with executive sponsors and key operational stakeholders  

• Develop strategic account plans that identify additional service opportunities and long-term customer objectives 

• Conduct regular business reviews to understand customer satisfaction, technology initiatives, and evolving business needs 

• Identify cross-selling and expansion opportunities across Thinc Forward's service portfolio 

• Collaborate with delivery teams to ensure successful customer experiences and long-term account retention 

Partner & Channel Development  

• Develop relationships with technology providers, referral partners, and industry organizations 

• Work collaboratively with strategic channel relationships, including Telarus Technology Advisors, to identify and pursue new business 

• Participate in industry conferences, customer events, and executive networking opportunities 

• Build relationships that increase Thinc Forward's visibility and access to enterprise customers 

Sales Management & Accountability  

• Maintain accurate account information, opportunity details, and revenue forecasts in HubSpot CRM 

• Collaborate with the Vice President of Sales on account strategy, forecasting, and business development priorities 

• Provide visibility into prospective opportunities, customer expansion initiatives, and competitive activity 

Other duties as required

Requirements

• Experience developing new enterprise accounts and building long-term customer relationships 

• Experience selling technology solutions to DSOs or multi-location dental organizations, preferred 

• Familiarity with dental practice management, imaging platforms, and enterprise technology implementations particularly helpful 

• Experience managing complex, consultative sales processes with multiple decision-makers 

• Established executive relationships within the dental or healthcare industries a nice to have 

• Demonstrated ability to establish credibility and engage effectively with C-level executives 

• Experience managing and expanding strategic customer accounts 

• Strong business development, negotiation, presentation, and closing capabilities 

• Ability to understand business and technology challenges and communicate the value of proposed solutions 

• Experience selling IT services and project-based professional services, preferred 

• Experience managing a national or multi-region territory 

• Strong organizational skills and experience managing opportunities through a CRM platform  

• Willingness and ability to travel nationally, as business needs require 

Benefits

• Health Care Plans (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home