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Swedish-Speaking Automotive Diagnostic Engineer

Role overview

Summary

This role focuses on providing diagnostics support for a premium automobile manufacturer, facilitating communication between workshops and the dealer network. You will leverage your automotive experience to resolve technical issues and enhance repair performance, contributing to customer satisfaction and aftersales operations.

Qualifications

  • Automotive experience, ideally in a dealership, workshop or at a manufacturer.
  • Proficiency in Swedish and English.
  • Confident in technical concern resolution and warranty procedures.
  • Very good verbal and written communication skills with high attention to detail.
  • Strong business acumen and customer focus.

Responsibilities

  • Provide expert assistance and complex diagnostics support for technical product issues.
  • Support technicians in workshops and dealerships with repair instructions.
  • Act as a key interface between the manufacturer and the dealer network.
  • Develop solutions for the entire product range.

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving
  • Detail Oriented
  • Organizational Skills
  • Time Management
  • Personal Integrity

About the company

MSX International logo

MSX International

  • Auto Retail & Services
  • Large
  • 5,001–10,000
For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning

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Job description

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Job Description

In your role as a Swedish-speaking Automotive Diagnostics Technician for one of our premium automobile manufacturers, you will provide expert assistance, complex diagnostics support, and quick solution finding for technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support them with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as a key interface between the manufacturer and the dealer network.

What we offer:

  • The opportunity to work with one of the world's leading automotive OEMs and support cutting-edge vehicle technologies.
  • Ongoing training and development programs, with access to international career opportunities and clear progression paths.
  • A professional, collaborative, and inclusive work environment within a supportive and diverse team.
  • The chance to develop specialist technical expertise while working closely with a global dealer network.

Qualifications

We are looking for a motivated and customer-focused individual with strong communication and problem-solving skills. The ideal candidate is eager to learn, enjoys working in a collaborative technical environment, and is comfortable taking initiative when resolving challenges. A passion for the automotive industry, a proactive mindset, and the ability to build positive relationships with colleagues and stakeholders will contribute to success in this role with the following qualifications:

  • Automotive experience, ideally in a dealership, workshop or at a manufacturer, (aftersales retail experience is an advantage)
  • Confident in technical concern resolution and warranty procedures
  • Proficiency in Swedish and English is a must
  • Experience with a high-performing, collaborative, constructive peer group is a plus
  • Very good verbal and written communication skills with high attention to detail
  • Ability to work on own initiative with attention to detail with flexible and proactive personality
  • Personal qualities of integrity, credibility with high-level of organizational and time management skills
  • Strong business acumen and customer focus

If you're passionate about automotive technology and enjoy solving technical challenges, we'd love to hear from you. Apply now and help shape the future of mobility.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

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