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Hotel Collections & Rate Loading Specialist (Africa)

Role overview

Summary

This role supports collections management and account reconciliation for a travel and hospitality company. You will be responsible for loading hotel rates and contracts while coordinating with hotels and suppliers to resolve billing discrepancies.

Qualifications

  • 3+ years of collections, accounts receivable, or financial operations experience.
  • Experience working within the hotel, travel, hospitality, or online travel agency industry.
  • Experience loading hotel rates, contracts, promotions, or inventory into travel systems.
  • Strong understanding of hotel rates, room types, seasons, promotions, and terminology.
  • Intermediate - advanced Excel or Google Sheets skills with excellent attention to detail.

Responsibilities

  • Manage collections and follow up on outstanding balances from hotel and travel partners
  • Reconcile accounts, investigate payment discrepancies, and resolve aged receivables
  • Load and maintain hotel rates, promotions, blackout dates, and contract terms
  • Validate rate accuracy across systems and troubleshoot rate loading/distribution issues

Key facts

  • Remote from: Africa
  • Full time
  • Mid-level (2-5 years)
  • Collections Specialist
  • English

Hard skills

Other skills

  • Microsoft Excel
  • Troubleshooting (Problem Solving)
  • Communication
  • Detail Oriented

About the company

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Talent hackers

  • Staffing & Recruiting
  • 2–10
Scale your operations effectively with our repository of trained and loyal international remote talent. Talent hackers is trusted by top executives & business owners as a reliable & cost-effective global remote hiring partner. Companies at every stage are facing the same problems: - High payroll costs - Wasted time & energy through the hiring process - Inconsistency in quality labor - Limited talent pool It's hard enough to justify labor costs, it's even harder to find quality talent. Most of the time you end up rolling your sleeves, wasting your valuable time, and attempting the following: - Source talent from freelancing sites - Attempt to hire in international jurisdictions - Or worse, do it yourself. Save yourself the headache. Let our team at Talent hackers save you from: - Wasting your time, instead of focusing on strategy & growth - Inconsistent results from freelance platforms - Misclassification risk through non-compliance with international employment laws. How we operate: - We source, vet, and onboard trained full-time "hackers" to scale your operations - We have the experience, we handle the ENTIRE interview process. You meet your new full-time "hacker" on day 1. Focus on the more important stuff. - Expect your "hacker" to start within 2-3 weeks after we begin our search. - We handle payroll, benefits, local compliance, HR services, & provide ongoing support - We have an unlimited ideal match guarantee. So, if your "hacker" leaves or you need a change, we will replace them at anytime, forever. At Talent Hackers, we offer affordability, reliability, & solutions. We believe every company should be able to higher quality talent without the burden of rising salaries & benefits. Discover why top corporations & industry leaders are sourcing from Nigeria over the Philippines. Learn more on our website.

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Job description

About the Role:

We are hiring a Collections and Rate Coordinator for our client, a travel and hospitality company, to support collections management, account reconciliation, and the loading of hotel rates and contracts. The ideal candidate has 3+ years of financial operations experience in the travel or OTA industry, advanced Excel skills, a strong understanding of hotel rate terminology, and the ability to work full-time EST hours.

 

Core Tasks:

  • Manage collections and follow up on outstanding balances from hotel and travel partners
  • Reconcile accounts, investigate payment discrepancies, and resolve aged receivables
  • Load and maintain hotel rates, promotions, blackout dates, and contract terms
  • Validate rate accuracy across systems and troubleshoot rate loading/ distribution issues
  • Coordinate with hotels, suppliers, and internal teams to resolve billing discrepancies
  • Maintain accurate collection notes, payment records, account statuses, & documentation
  • Prepare aging reports and escalate overdue or disputed balances requiring action

Must Haves:

  • 3+ years of collections, accounts receivable, or financial operations experience
  • Experience working within the hotel, travel, hospitality, or online travel agency industry
  • Experience loading hotel rates, contracts, promotions, or inventory into travel systems
  • Strong understanding of hotel rates, room types, seasons, promotions, and terminology
  • Experience reconciling accounts and resolving billing, payment, and rate discrepancies
  • Intermediate - advanced Excel or Google Sheets skills with excellent attention to detail
  • Strong (C-level) written and verbal English communication skills
  • Ability to work full-time EST
     

Nice to Haves:

  • Experience with hotel reservation, distribution, GDS, CRS, extranet, or channel management systems

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