Customer Success Manager

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
• Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

About Commvault

Commvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. We help organizations stay ready for constant disruption by returning critical data, applications, identities, and AI systems to a clean, trusted state. Our purpose-built recovery solutions span cloud-native and hybrid environments, leveraging AI to enable resilience at enterprise scale.

What you will do…:

As a Customer Success Manager at Commvault, you will play a pivotal role in building and maintaining strong, long-term relationships with our customers and internal stakeholders. Your primary goal is to ensure the overall success of the post-sales partnership by driving customer outcomes and demonstrating the value of Commvault’s technologies. You will be responsible for working with our services team to ensure smooth customer onboarding, followed by owning customer adoption, expansion, and renewals, and will serve as a trusted advisor to both customers and internal teams.

How you will make an impact:

 Customer Success:

• Build and maintain strong, long-term relationships with customers and internal stakeholders.
• Serve as a trusted advisor, providing guidance and support to ensure customer success.
• Drive customer outcomes and demonstrate the value (return on investment) of Commvault’s technologies.
• Ensure customers are successfully moving through their customer journey phases at the time-sensitive goals set by Commvault Leadership.

Customer Engagement:

• Lead customer meetings and ongoing business reviews, presenting the progress of key success criteria.
• Monitor account health and relevant KPIs to ensure continued adoption and alignment with the customer's objectives.
• Proactively identify and prevent churn risk through risk mitigation plans.
• Develop ongoing nurture and education campaigns that drive set success plans for the customer.

Revenue and Sentiment Management:

• Ensure revenue and sentiment goals are accomplished for your assigned book of
• Present the status of revenue, sentiment, and engagement bi-weekly/monthly within internal business reviews, highlighting areas of risk and driving mitigation.
• Identify opportunities to drive growth with your customers, aligning with internal stakeholders to secure expansions.
• Forecast customer risks well in advance of critical milestones, enabling the leadership team to create and deliver mitigations that may span contract changes, product changes, or additional engagement from various product teams.

 What you need to be ready!

• Passion for Customer Success: A genuine commitment to helping customers achieve their goals and realize the full potential of Commvault’s solutions.
• Team Player: Ability to work collaboratively with internal teams and external partners to drive customer success.
• Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues.
• Critical and Lateral Thinking: The ability to analyse complex situations, think creatively, and develop effective solutions.
• Adaptability: Flexibility to handle shifting business priorities and the ability to prioritize tasks quickly and effectively.
• Project Management: Highly organized with strong project management skills, especially in a fast-paced and rapidly evolving product landscape.
• Technical Competency: Solid understanding of customer success and/or customer experience methodologies and the ability to map customers’ business requirements to product capabilities.

 Qualifications and Experience:

• At least 5+ years of experience in a customer success, account management, or similar role.
• Customer Management: Proven experience managing multiple large customers simultaneously.
• Technical Knowledge: Strong understanding of Commvault’s products and services, or a willingness to learn and become an expert.
• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving: Proven ability to identify and resolve customer issues effectively.

 You’ll love working here because...

• Opportunity to join employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, opportunity to join our Community ERGs
• Generous global benefits

All applicants must live and work in country.

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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