Client Insights Manager

About the role

As Client Insights Manager, you will be the platform expert on the Client Success team. You will own campaign setup and performance analysis, run A/B tests that shape client strategy, and give Client Success Managers the data and operational support they need to keep clients growing.

What you’ll do

• Set up campaigns and analyze their performance, reviewing key metrics to find and act on optimization opportunities
• Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients
• Support Client Success Managers by resolving operational issues quickly and escalating when needed
• Keep client performance documentation accurate and current in Salesforce, Tableau, and HelpJuice
• Contribute to internal and external performance reporting
• Partner with Production on campaign setup, testing, and performance validation
• Help improve processes and document best practices as the team scales

What you’ll bring

• Bachelor’s degree or equivalent professional experience
• 2-4 years of experience in analytics, campaign management, or a client-facing operations role
• Working knowledge of Salesforce, Tableau, and data analysis tools
• Strong analytical skills, with the ability to turn data into clear recommendations for non-technical audiences
• Excellent written and verbal communication
• Strong organization and attention to detail, with the ability to manage multiple projects at once
• Self-direction and accountability in a fully remote environment

Nice to have

• Experience designing and interpreting A/B or multivariate tests
• Familiarity with knowledge-base tools such as HelpJuice