Senior Manager, Scrum Master

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Scrum Master carries out and facilitate Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensure the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning.

Job Responsibilities

• Counsel scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement.
• Interpret the agile metrics and reporting framework in order to track and report key information and monitor team progress.
• Design and develop industry-leading process evaluation tools to assess the application of scrum principles in team processes.
• Develop actionable insights from analytics and reports on team productivity, velocity, and quality.
• Develop the stakeholder communication strategy to gather and incorporate feedback into process improvements.
• Handle various responsibilities to facilitate the scrum process and support the scrum team.
• Implement sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools.
• Instruct team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of adopting an agile mindset.
• Interface with teams, stakeholders, and external stakeholders to serve as a buffer to potential obstacles.

Required Qualifications

• 7+ years of related work experience
• Deep understanding of Agile and Scrum principles with demonstrated experience facilitating Scrum teams.
• Proven ability to coach teams, remove impediments, and lead Scrum ceremonies such as sprint planning, daily stand‑ups, reviews, and retrospectives.
• Strong communication, leadership, and organizational skills to work effectively with product owners, developers, and stakeholders.
• Experience using Agile project‑management tools (e.g., Jira) to track team progress and maintain transparency.

Preferred Qualifications

• Certifications such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe certifications, PMP, or ITIL.
• Advanced experience coaching multiple teams or driving Agile maturity across departments or organizations.
• Skills in facilitation, conflict resolution, situational awareness, empowerment, and continuous improvement.
• Experience organizing and leading Agile training or Scrum adoption workshops.

Education Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.