Senior HR Business Partner

Our Mission: Why Lighthouse? 

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. 

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

Lighthouse Values: Our guiding light

We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

Job Details

• 💼 People & Talent
• 📍 Ghent, Belgium.
• 🕜 Full-Time / Hybrid

What you will do

As a Senior HR Business Partner at Lighthouse, you'll partner with directors, vice presidents and leadership teams across Revenue and Marketing to shape people strategy and turn business priorities into practical action. This is a hands-on advisory role, combining workforce redesign and talent development with performance management and complex employee relations. Within an AI-native People & Talent function, you'll use people analytics and tools such as Claude to connect signals across clusters and bring leaders clear recommendations. You'll challenge assumptions, help leaders own their decisions and measure success by whether the business makes better decisions about its people because of your involvement.

Where you will have impact

• Partner with senior Revenue and Marketing leadership teams to shape people strategy and translate business priorities into quarterly people plans and targeted projects.
• Lead workforce redesign conversations as artificial intelligence changes roles, structures and capability needs, helping leaders decide what should change and put those decisions into practice.
• Partner closely with business leaders on change management and communication, shaping clear messages, preparing managers for team conversations and supporting employees through organisational transitions.
• Guide managers at all levels through feedback, performance improvement plans and performance calibration, in collaboration with People Operations.
• Advise on compensation, promotions, development and retention, addressing underperformance while helping strong performers succeed.
• Coach managers, strengthen leader onboarding and provide a confidential space for complex concerns, exercising judgment about when to escalate or involve others.
• Lead complex, sensitive employee relations cases as the senior escalation point for the portfolio, partnering with People Operations and involving Legal when needed.
• Challenge hiring profiles, levels, budgets and timelines constructively in partnership with Talent Acquisition.
• Synthesise engagement, attrition, performance, compensation and employee relations signals across clusters into business recommendations, using AI for analysis and pattern recognition and building simple dashboards where needed.
• Contribute to the design of performance, development, engagement and workforce planning programmes, bringing cluster insight into approaches that work in the business.
• Identify cross-cluster patterns that signal organisation-wide risk or opportunity and bring a clear recommendation to the Director of Talent Enablement.

About our team

You'll work closely with fellow HR Business Partners, People Operations and Talent Acquisition to support Revenue and Marketing leaders across Europe, the United States and Asia-Pacific. The work combines direct communication, practical manager support and a broader view of the business, with flexibility to organise your week around stakeholders in different time zones. 

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car (based on your job category).
• Competitive compensation: Proactively maintained to value your work.
• Net allowance: To support home office related expenses.
• Vouchers: Lunch vouchers & eco vouchers.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Pension funding: Group insurance to secure your future.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Experience partnering with Revenue teams in an international organisation, with an understanding of commercial pressures.
• Credibility advising directors and vice presidents on people strategy, organisation design and workforce change, alongside hands-on performance management experience.
• Clear, concise communication and senior stakeholder influence, including the ability to present recommendations, challenge assumptions and maintain a constructive position under pressure.
• Data storytelling skills that connect signals across clusters, distinguish local issues from organisation-wide patterns and build a business case for action.
• Understanding of how artificial intelligence reshapes roles, team structures and capability needs, and the ability to guide leaders through workforce redesign decisions.
• Generative AI fluency for synthesis, pattern recognition and insight generation, including basic analysis and HTML dashboards, with sound judgment about the limitations of AI outputs.
• Experience independently managing complex employee relations cases with significant business, legal or reputational dimensions, including knowing when to escalate or involve Legal.
• Ability to hold a multi-cluster portfolio in view while remaining hands-on, adapting to changing priorities and organising work across time zones.

We welcome

• International Revenue partnering experience from outside SaaS; SaaS experience is helpful, not required.
• Experience contributing to or designing HR frameworks, programmes or operating models.
• Familiarity with organisation design methods, including responsibility mapping, spans of control and role design principles.
• First-hand experience supporting a function through significant AI-driven transformation.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

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