Account Coordinator, EBC

Company Overview
SCS Global Services is a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors for over 40 years. As a Benefit Corporation, we are committed to socially and environmentally responsible business practices, and through the application of sound science, we are driving positive change.

Job Overview
The Account Coordinator, EBC will work in a fast-paced environment to support the Energy, Biomaterials, and Circularity (EBC) program staff in the process of helping clients pursue third-party environmental certifications. This position is responsible for processing all client requests and supporting the EBC team with its current and new client portfolio. This position supports the program and all client relationship management, sales and administrative support, including work order creation, submittals to clients, and subsequent invoice billing for the EBC client portfolio. The Account Coordinator, EBC collaborates with the Senior Account Manager, Operations Manager, Senior Account Coordinator and with auditors, program managers, technical managers, as well as administrative and technical staff as needed to ensure that the monthly, quarterly and annual deadlines are completed on time.

Relevant Standards/Schemes
International Sustainability & Carbon Certification (ISCC)
Other programs in the EBC division, as needed

Essential Duties and Responsibilities
Client and Account Support

• Engage with clients, affiliates, and partners by responding promptly to their questions and requests
• Provide support in understanding requirements and develop relationships with clients as knowledge base expands
• Receive, process, and set up New Client Requests
• Provide program support in the preparation of Initial and Renewal Work Orders for various programs and with client invoicing and certification packet release
• Coordinate with technical staff to ensure timely service delivery and solutions that meet global clients’ and program needs
• Support the maintenance and implementation of program quality system by organizing and maintaining client files and documents, program procedures, protocols, and forms, and progress tracking to maintain compliance with SCS Global Services quality management systems and/or the rules of the relevant certification scheme

Project and Operational Coordination

• Coordinate internal resources to support account deliverables and deadlines.
• Schedule meetings, prepare agendas, take notes, and track follow-up actions.
• Monitor timelines and deliverable status for multiple projects under the same account.
• Support the implementation of process improvements and ensure consistency across accounts.
• Track and report progress to support senior staff or account managers.
• Assist with data entry, reporting, and preparation of account summaries.
• Ensure program compliance with SCS Global Services quality systems

Minimum Qualifications

• Associate's Degree in business administration or a related field or
• Bachelor's Degree in business administration or a related field or
• 3+ years of professional experience in business administration and experience in project or program coordination, client interface, and data entry
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Ability to adapt to frequent timeline changes with complex, long-term projects
• Strong attention to detail, organization, and time management
• Excellent professional written and verbal communication skills
• Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook
• Experience using database systems and remote applications for communication such as Zoom, Teams, Google Meet, etc.
• Commitment to SCS Global Services values and environmental issues

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned.

Working Remotely

SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS Global Services as a company to diversify the experience and perspectives of our growing workforce. This is a home-office based role and may include travel with local, domestic, and/or international trips. Details will be clarified during the recruitment process. 'At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS Global Services as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office.

Estimated Hourly Salary
$20.40 - $24.00

EEOC Statement
SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.