Account Manager, Customer Engagement

Role Purpose

LevelTen Energy's mission is to accelerate the energy transition by facilitating frictionless transactions. As the leading provider of renewable transaction infrastructure, we deliver the cloud based software, centralized supply, automated analytics, and transaction expertise required to power the renewable energy economy. The LevelTen Platform is the world's largest online hub for renewable energy buyers, sellers, advisors, asset owners and financiers, and delivers the online tools and expertise they need to buy, sell and finance assets quickly.

The Account Manager owns a portfolio of roughly 40 of LevelTen's existing North American client accounts — primarily renewable project developers, plus a set of energy buyers. Reporting to a Director of Account Management, the Account Manager manages day-to-day relationships for their accounts, keeps clients engaged with the LevelTen Platform, and supports the team's RFPs and bilateral engagements, market updates and renewals. The Account Manager ensures buyers and sellers are successful on the LevelTen Platform by guiding them and providing value through market insights. The role is focused on growing and retaining current accounts rather than new-logo prospecting.

This is a learning-and-growth role for someone early/mid in their renewable energy career. Over time, the Account Manager will take on direct ownership of more accounts and more complex engagements. As a fast-growing company in a quickly evolving industry, we are always learning and improving how we support our customers, and this role will help shape how the team delivers for both sides of the LevelTen Marketplace.

Duties and Responsibilities

Duties and responsibilities include, but are not limited to:

Account Management

• Nurture and expand relationships with a portfolio of renewable energy developers and energy buyers
• Act as a day-to-day point of contact for client questions, routing requests to Transactions, Product and Client Services as needed
• Run regular check-ins, market update calls and project pipeline discussions with clients
• Collaborate with buyers to scope and launch demand signals (RFPs and bilaterals) across product types, including PPAs, VPPAs, BESS contracts and capacity supply agreements
• Lead proactive outreach when market or policy changes affect clients' projects (e.g., tariff impacts on project timelines and contract milestones)
• Drive platform adoption by onboarding new users, explaining LevelTen's offline products and services, and tracking usage
• Demonstrate the value of LevelTen's services to buyers, developers and asset owners to drive robust participation in LevelTen products and marketplaces
• Foster engagement by presenting transaction opportunities, leading educational demos and webinars, and attending (and occasionally speaking at) industry conferences
• Represent buyer and seller perspectives in LevelTen's software and product design
• Support client engagement KPIs and other leading and lagging indicators of how buyers and sellers use the Platform
• Support and land renewals by preparing account reviews, usage summaries and renewal materials

Transaction Support

• Support PPA transactions (RFPs, auctions and bilaterals), including notifying clients, providing updates, and sharing won/lost and report feedback
• Encourage developer participation in appropriate RFP and bilateral opportunities
• Guide buyers and sellers through deal execution alongside LevelTen's transaction teams
• Help coordinate client analyses with the team's leads
• Keep the team's RFP and market activity trackers current

Business Development

• Spot and lead upsell and cross-sell opportunities across LevelTen's product portfolio
• Sell value-based subscriptions for buyer- and seller-focused products and services, including PPA solutions and market intelligence
• Help clients get full value from LevelTen's market intelligence products (e.g., PPA MarketPulse and market reports) and identify opportunities to expand their subscriptions
• Work with Marketing and Business Development to keep clients engaged with campaigns, events and market insights
• Contribute to LevelTen's industry thought leadership, including newsletters, white papers, webinars, social media and events

Operations & Team Support

• Maintain accurate account, contact and opportunity data in Salesforce
• Prepare client-facing materials, decks and meeting notes
• Support team initiatives as roles and responsibilities evolve

Qualifications

The ideal candidate is a self-starter with an innate desire to uncover the ever-changing needs of the industry and flow those insights into the LevelTen Platform. They will also have the following.

Must have

• 3+ years of relevant work experience in the renewable energy industry, energy consulting, or B2B account management/customer success
• Experience managing a book of multiple client accounts with overlapping deadlines
• Clear writing, presentation and verbal communication skills, with attention to detail
• Experience partnering with other internal teams, such as sales, product or operations
• Interest and aptitude in building relationships with clients and internal stakeholders
• Ability to think quickly on your feet, make decisions and work independently with limited supervision
• Comfort with PowerPoint/Google Slides and Excel
• Ability to travel domestically up to 20%

Nice to have

• Familiarity with North American wholesale electricity markets, PPA origination and/or utility-scale renewable project development
• Experience with Salesforce, Asana or similar tools
• Business development or enterprise sales experience
• Project management experience
• Experience with AI tools such as Claude

Additional Details

• The estimated compensation for this position is $110,000 – $140,000 per year, (OTE $150,000 - $180,000) based on experience and qualifications. 
• Seattle or Denver-based candidates preferred. Remote candidates will be considered.

Benefits / Perks

• Full medical, vision and dental coverage
• Wellness credit
• Flexible vacation policy
• 11 paid company holidays
• 401(k) plan

About LevelTen Energy

LevelTen Energy is the leading provider of transaction infrastructure for the renewable energy economy. Our platform delivers buyers, sellers, advisors, and financiers the automation software, data management, and standardized contracts needed to facilitate faster, safer renewable energy transactions. LevelTen's marketplace of renewable energy power purchase agreements is the world's largest, with more than 4,000 Transaction-Ready Pricing™ offers spanning 21 countries in North America and Europe. LevelTen's CFO-Ready Analytics™ automatically calculate more than a billion data points every day, providing our partners with leading-edge, real-time risk and value insights at modern market scale. Together, LevelTen and our partners share #OneGoal to accelerate the clean energy transition. Visit us at LevelTenEnergy.com to learn more.

Equal Opportunity Employer

LevelTen Energy is an Equal Opportunity Employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.

Accessibility

If you are an individual with a disability and need assistance completing the online application or during the interview process, please call 1-800-995-2152. Please leave a message and a member of our People team will return your call within three business days. Alternatively, an email may be sent to hr@leveltenenergy.com. “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.