Business Mgmt Analyst I (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

As part of Financial Crimes Prevention and Operations (FCPO), the Business Management Analyst I is responsible for delivering timely and accurate support for employee access and application management. Key accountabilities include:

• Employee Access Requests — Manage requests submitted through the FCPO Employee Access portal by applying established Role Entitlement Mapping documentation to provide appropriate access and timely status updates to business partners.

• General Support Tickets — Resolve employee access requests and ad hoc or exception-based access requests submitted through the General Support queue.
• Access Management Hub (AMH) Activities — Process employee access removals and modifications for FCPO-owned applications in accordance with People Manager decisions and established procedures.

The ideal candidate is a collaborative team player who works effectively with colleagues as needed, demonstrates initiative, and is equally comfortable working independently to meet internal targets and deadlines.

Depth & Scope:

• Conducts standard reporting and/or analysis /operational support as directed
• May provide guidance/assistance to other team members and internal partners on specific standards /processes
• Time horizon and nature of work is generally short-term focused daily/weekly to monthly
• Generally work within broad parameters under the direction of management

Education & Experience:

• Undergraduate degree
• 1+years relevant experience

Preferred Qualifications:

• Experience supporting employee access management, application administration, business operations, or a comparable service environment.
• Ability to interpret and apply role entitlement documentation, access standards, and established procedures accurately.
• Strong attention to detail, with a commitment to processing access requests, modifications, and removals accurately.
• Excellent written and verbal communication skills, with the ability to provide clear and timely updates to business partners.
• Strong analytical and problem-solving skills, including the ability to assess ad hoc and exception-based access requests.
• Demonstrated organizational and time-management skills, with the ability to prioritize requests and meet internal targets and deadlines.
• Ability to work effectively both independently and collaboratively in a team environment while demonstrating initiative and sound judgment.
• Proficiency with Microsoft 365 applications, including Excel, Word, and SharePoint, and the ability to learn access-management tools and workflows.

Customer Accountabilities:

• Provides business management related research, evaluation, operational, reporting and / or analytical support in a timely manner
• Develops and/or prepares applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
• Conducts regular, ongoing analysis, evaluation / assessment and review of business performance/ processes/initiatives within assigned business management area
• Supports the development of presentations/communications and dissemination of information
• Coordinates relevant processes/meetings/events that impact a broad area
• Understands department objectives and contributes by recommending appropriate action to management based on analysis and review of results within assigned scope

Shareholder Accountabilities:

• Contributes to various operational activities (e.g. report production, system queries, process mapping, tracking, analysis and procedural
• support, premises, onboarding) as assigned
• Remain informed of emerging issues, industry trends and/or relevant changes
• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area

Employee/Team Accountabilities:

• Continuously enhances knowledge/expertise in own area and keeps current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
• Prioritizes and manages own workload in order to deliver quality results and meet assigned timelines
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identify and recommends opportunities to enhance productivity, effectiveness and operational efficiency
• Establishes effective relationships across multiple business and technology partners, program and project managers
• Participates in knowledge transfer within the team and business units

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.