Care Advisor - Remote

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. AskMD by Sharecare, the company’s free AI health app, helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store, Google Play, and the web. To learn more, visit sharecare.com.

CareLinx is looking for a Care Advisor to assist with CareLinx’s Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member’s needs change. This support includes searching for viable  caregiver  candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers.

As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinx’s health plan partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.

Essential Job Functions:

• Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Assist in inbound call center as needed

Specific Skills/ Attributes:

• Effective time management skills and high attention to detail
• Excellent verbal and written communication skills
• Superior organization and multitasking capabilities
• Goal-driven, problem solver
• Comfortable working in a remote environment
• Professional, confident, outgoing demeanor
• Experience working with Microsoft Office Suite
• Ability to maintain strict confidentiality, and exercise good judgment
• Care Advisors are expected to meet performance goals set forth per CareLinx guidelines
• Additional job duties may be assigned on an as-needed basis

Qualifications:

• High school diploma or equivalent, required
• Some college-level coursework, preferred
• Six months experience in a customer service role or a minimum of 1 years experience in a customer service environment, required
• At least one year of experience in a customer service or call center environment or a minimum of 2 years experience in a customer service environment, preferred
• Previous healthcare experience preferred
• Prolonged periods of sitting at a desk and working on a computer.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.