Network Support Services

The California OPT/ITSB is engaging services to provide cloud services with various investment firms to migrate existing on-prem network solutions to cloud-based solutions.

The Investment Office requires additional resources for existing and newly proposed solutions that need advanced network expertise to support maintenance, operational stability, and critical incident response. In this role, you will undertake duties and responsibilities consistent with a senior technology specialist supporting existing network technologies and the architecture, design, and support of existing and new Investment Office cloud solutions.

Project Scope/Tasks

Deliverable 1: Network Design/Support for Investment Office on-prem to cloud solutions and other enterprise network engineering, maintenance, operations/support and knowledge transfer.

• Support Investment Office initiatives and engineer sustainable modern networking technologies across the enterprise.
• Support the current BlackRock Aladdin cloud solution, respond to reported incidents, participate in the planning and design of future Investment Office cloud solutions, and monitor for performance issues.
• Provide network support for additional Investment Office partner platforms, including Charles River, Bloomberg, and State Street Bank.
• Design, develop, deploy, maintain, and operate enterprise network technologies across on-premises and cloud environments.
• Automate monitoring and alerting across core connectivity infrastructure with failover as a first line of defense, and ensure successful automatic transition to alternate connectivity paths in the event of a failure.
• Provide formal documentation in the event of a critical failure and support application prioritization during service-impacting incidents.
• Deliver Level III support for enterprise data networks.
• Participate in the planning and design of SDN, SD-WAN, NFV, and other secure networking technologies.
• Maintain and support firewalls, F5 load balancing, Infoblox IP management, Identity Services Engine for port security, VPN and site-to-site VPN tunnels, Cacti and SolarWinds monitoring, Access Control Server device authentication, SecureCRT, wireless networking, Cyclades management, Gigamon switch monitoring, and all aspects of switching and routing.
• Document project status reports, business processes, triage incident reports and resolutions, meeting minutes, test cases, and test outcomes, and ensure materials are maintained in the appropriate file share.
• Conduct regular knowledge-transfer sessions through reviews, cross-training, and job shadowing to support transfer of work products and operational knowledge to state personnel.

The consultant will perform all functions in a fully remote capacity while supporting a highly visible investment technology environment that depends on resilient, well-documented, and secure network operations.

Requirements

• Advanced expertise in network routing and switching, with experience supporting and implementing complex enterprise network environments.
• Hands-on experience with Cisco Identity Services Engine, Cisco DNA Center, and Cisco Firepower Threat Defense.
• Experience working with F5 load balancing, Infoblox IP management, and VPN and site-to-site VPN tunnels.
• Proficiency with network monitoring and access tools, including Cacti, SolarWinds, Access Control Server, and SecureCRT.
• Experience supporting wireless networking and Cyclades management.
• Availability during Pacific Time business hours.
• Availability for after-hours, weekend, and holiday on-call coverage for critical outages.