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Sales Engineer, SLED

Role overview

Summary

This role supports the sales organization by addressing technical matters throughout the sales process. You will work closely with a Named Account Manager to assist in pre-sales, sales calls, and post-sales activities, ensuring customers receive the necessary technical support and training.

Qualifications

  • 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer.
  • 5 - 7 years experience in LAN/WAN/Internet services administration.
  • Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP.
  • Knowledge of technologies such as Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
  • Exceptional presentation skills.

Responsibilities

  • Assist in qualifying sales leads from a technical standpoint during pre-sales.
  • Serve as the main technical resource on sales calls, addressing customer and partner inquiries.
  • Act as the lead technical contact for identified accounts, collaborating with technical support and engineering teams.
  • Provide post-sales training assistance to identified customers.

Key facts

Hard skills

About the company

Fortinet logo

Fortinet

  • Cybersecurity
  • XLarge
  • 10,001+
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey.

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Job description

We are looking for a Systems Engineer to work closely with a Named Account Manager in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

Responsibilities:

  • Pre-sales - assist in qualifying sales leads from a technical standpoint.
  • Sales calls - be the main technical resource on sales calls and answer or educate the customer and partner onissues ranging from features, specifications and functionality to integration.
  • Conversant with networking applications and solutions.
  • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
  • Provide assistance to identified customers with post-sales training.

     

Required Skills:

  • 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
  • 5 - 7 years experience in LAN/WAN/Internet services administration
  • Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP
  • Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
  • Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
  • Experience with encryption and authentication technologies required
  • Exceptional presentation skills

Education:

  • Bachelors Degree or equivalent experience. Graduate Degree favorable

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