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988 Hub Training Coordinator - 988 Hub

Role overview

Summary

This role is for a Training Coordinator at CAMH, focusing on the training and development of responders for the 9-8-8 Suicide Crisis Helpline. You will collaborate with the supervision team to enhance service delivery and support professional growth within the National Hub.

Qualifications

  • Experience in training or education roles.
  • Knowledge of suicide prevention and emotional distress services.
  • Strong communication and interpersonal skills.
  • Ability to foster a positive and inclusive work environment.
  • Preferred: Experience in quality assurance or performance assessment.

Responsibilities

  • Train new responders
  • Implement quality assurance measures
  • Conduct performance assessments
  • Offer real-time coaching

Key facts

Hard skills

Other skills

  • Training And Development
  • Quality Assurance
  • Coaching
  • Collaboration

About the company

CAMH logo

CAMH

  • Large
  • 1,001–5,000
The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues. As a teaching hospital, CAMH provides education, training, internships and residencies for students. People training to work in the health care field, including psychiatrists, psychologists, pharmacists, nurses, occupational therapists, social workers and laboratory technologists, come to CAMH for practical experience. We believe that Mental Health is Health, and through our work we are building a movement for social change: raising awareness, challenging prejudice, and advocating for public policies that support mental health. Please note that our social media channels are not monitored 24/7. If you are experiencing thoughts of suicide, you are deserving of help - visit www.camh.ca/gethelp for more information. If you feel safe in the moment, follow up with your family physician or care team. If you require immediate, in-person emergency care, call 911, or go to your nearest emergency department.

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Job description

CAMH is the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, that launched on November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking service is available 24/7/365 and accessible to everyone from coast to coast to coast. 

The 9-8-8 National Hub plays a pivotal role in providing front-line service for the 9-8-8 Suicide Crisis Helpline. The 9-8-8 National Hub provides 24/7 service via phone and text modalities.

We are currently seeking a full-time, permanent 9-8-8 Hub Training Coordinator to join the National Hub training team. This role involves training new responders, implementing quality assurance measures, conducting performance assessments, offering real-time coaching, and fostering a positive and inclusive work environment. The training coordinator will collaborate with the supervision team and hub leadership to enhance service delivery and professional development opportunities for responders and supervisors. 

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