Senior Communications Consultant

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Job Description:

As a Senior Communications Consultant, you will:

• Support in leading client relationships at senior levels, including Cabinet Office and other government stakeholders

• Deliver communications consulting and production of products to a high-quality standard within the estimated fees agreed with clients

• Write and edit copy for a range of communications products and channels in a variety of writing styles to meet strategic objectives

• Peer review, edit and proofread content to ensure pensions technical and grammatical accuracy

• Oversee the delivery of multi-channel communications projects/campaigns, ensuring alignment with client objectives, regulatory requirements, and internal standards

• Champion robust processes and controls, including quality assurance, data handling, and project governance

• Line manage/mentor communications consultants and contractors

• Build trusted relationships with clients, suppliers, internal teams, and scheme members

• Collaborate with creative, digital, and data teams to deliver integrated communications solutions

• Support the Heads of and Lead consultants in the delivery of communication and engagement projects

• Deliver communications consulting and production of products to a high-quality standard within the estimated fees agreed with clients

• Build strong relationships internally with all Capita Pension Solutions departments, in particular, Data Solutions Governance and Finance teams, Administration, and IT, to deliver excellent standards

• Lead by example – delivering ‘on-message’ communications internally, maintain positivity, adhere to process, and motivate wider team

Manage your day-to-day responsibilities by:

• Establishing clear briefs with the Communications Consultant (Strategic) and Creative and Digital teams, working collaboratively to ensure the best possible solution and service for the client within agreed budget and time frames
• Set up client projects on financial reporting programme using the commercials agreed by the Communications Consultant (Strategic), develop production schedules for the client and secure resources to deliver effectively
• Ensure that the Creative Team resource is carefully used, minimising the number of drafts in production and maximising revenue opportunities from any changes to agreed scope with the client
• Work in partnership with other teams / suppliers where required to deliver projects. Seek external cost estimates where necessary and agree these with the client, and monitor actual costs when confirmed, recording external costs data on financial reporting programme
• Liaise with the client on the delivery of individual consultancy and production activities including status reports, planning and review meetings, the production and sign off of communication materials
• Work collaboratively with the wider Engagement and Experience team to develop proposition opportunities
• Proactively support the Communications Consultants in providing consulting and production expertise for agreed projects, as well as recommendations for clients for effective solutions and opportunities for account growth
• Analyse project profitability to ensure it is maximised – e.g. re-scoping for additional amends and changes to fees or print costs and in partnership with the Communications Consultant (Strategic) to secure additional budget from the client

Essential:

• Experience working in a senior communications role within DB pensions or financial services
• Proven strategic thinking and leadership in communications planning and delivery
• Exceptional copywriting, editing, and proof-reading skills
• Experience managing budgets and revenue targets
• Experience of the bid process and writing commercial proposals
• Excellent internal and external stakeholder management and influencing skills
• Strong organisational skills and attention to detail

Desirable:

• An understanding of pensions legislation
• Experience working with public sector clients or central government
• PMI or equivalent qualifications

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2027 and beyond.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work . 

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