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AI Phone - Applied ML / Model Engineer

Role overview

Qualifications

  • Strong background in Machine Learning, Deep Learning, or NLP
  • Practical experience working with LLMs and open-weight models
  • Experience with model fine-tuning, such as SFT, LoRA/QLoRA, and preferably RL or preference optimization
  • Experience with PyTorch and common ML tooling

Responsibilities

  • Evaluate existing foundation models against our target phone use cases
  • Identify which capabilities can be handled by existing models and where additional adaptation is needed
  • Experiment with lightweight fine-tuning techniques for specific use cases
  • Improve model performance for intent recognition and multi-step task execution

Key facts

Hard skills

About the company

Bjak logo

Bjak

  • Insurance
  • Scaleup
  • 51–200
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Using technology, our team's core strengths are in problem solving and navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services, that were previously inaccessible or difficult to understand. If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us.

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Job description

About

We are reimagining the phone. AI phones need to be proactive, intuitive, intelligent and low cost. This is a mission critical for rest of the world to adopt intelligence.

There are over 5 billion people using everyday applications such as email, messaging, notes, tasks, and calendars, yet most are not AI-native. Our mission is to build proactive applications and devices that bring intelligence into daily conversations, coordination and workflows, with minimal prompting.

Responsibilities

  • Evaluate existing foundation models (e.g. Qwen, Llama, Gemma and other suitable open-weight models) against our target phone use cases.

  • Identify which capabilities can be handled by existing models and where additional model adaptation or fine-tuning is needed.

  • Experiment with SFT, LoRA/QLoRA and other lightweight fine-tuning techniques for specific use cases.

  • Improve model performance for intent recognition, instruction following, tool calling, structured outputs, and multi-step task execution.

  • Explore synthetic data generation and dataset construction for phone-specific workflows.

  • Build evaluation datasets and benchmarks to measure model quality, reliability, and task completion.

  • Compare different models and approaches, including local versus cloud inference.

  • Work closely with the Agent Runtime team to improve model performance in actual agent workflows.

Requirements

  • Strong background in Machine Learning, Deep Learning, or NLP.

  • Practical experience working with LLMs and open-weight models.

  • Experience with model fine-tuning, such as SFT, LoRA/QLoRA, and preferably RL or preference optimization.

  • Experience with PyTorch and common ML tooling.

  • Understanding of LLM evaluation, benchmarking, and dataset preparation.

  • Ability to run experiments, analyze model failures, and translate findings into measurable improvements.

Nice to have

  • Experience with agentic systems, function calling, and tool-use training.

  • Experience with synthetic data generation and preference datasets.

  • Experience with model distillation and smaller language models.

  • Experience with deploying models in production environments.

 

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