Account Manager

Description

Physical AI for Mission Critical Operations.

Percepto is the Physical AI platform for continuous infrastructure visibility. Our mission is to give asset operators one certainty: nothing changes without them knowing first.

We orchestrate autonomous and remote data capture across drones, sensors and other systems into one continuously verified, always-current picture of every asset an operator is accountable for. Periodic inspections force operators to assume everything is fine; continuous visibility replaces assumption with certainty.

Our solutions:

•      Axion – the Physical AI platform: a continuously verified model of every asset, the AI and the workflow. 

•      AIM – the autonomous mission control for every Percepto and third party drone and docking station.

•      Ranger – the autonomous capture layer that keeps AIM's picture current without sending people into the field.

•      Harbor – the autonomous station that lets Ranger fly continuously with no one on site.

Percepto holds a nationwide FAA Beyond Visual Line of Sight (BVLOS) waiver, supports EPA-aligned methane inspection workflows, and is trusted by Fortune 500 energy operators across oil and gas, electric utilities, solar and heavy industry.

Percepto is consolidating its engineering, manufacturing, assembly and remote operations center in the United States: built for American infrastructure, and increasingly built here. This role sits at the center of how we tell that story to the US market.

The role

Summary. Owns the day-to-day relationship, retention and QBR/EBR cadence for a book of smaller customer accounts, and supports the account's AE on expansion.

Responsibilities

• Keep every account in the book flat or growing in ARR through the year
• Schedule and complete a QBR each quarter and an EBR twice a year for every account
• Be the customer's first point of contact; coordinate Support & Ops to meet SLAs
• Spot expansion signals (new sites, use cases, drones, AIM) and bring in the account's AE
• Keep account plans, health scores and activity current in HubSpot
• Take on new smaller customers as they pass the AE's first 90 days

How success is measured: accounts flat or growing, QBR/EBR completion, company new-ARR goal (MBO-based plan, no commission).

Requirements

• 3+ years in account management or customer success for B2B technology
• Strong organizer who can run a recurring meeting cadence across several accounts
• Clear communicator with operations and site-level customer teams
•  Experience in energy, utilities or industrial markets preferred

Why join Percepto

• Shape the voice of a Physical AI company as it builds its future in the US.
• Work on technology that keeps critical energy infrastructure safer and more reliable, and takes people out of harm's way.
• Tell the story of a platform with real proof behind it: a nationwide FAA BVLOS waiver and Fortune 500 customers.
• High ownership and visibility, working directly with the CMO and executive team.
• Benefits: medical/dental/vision with company premium allowance, Health Reimbursement & Savings Accounts, 401(K) Plan
• Paid Time Off
• Great team and supportive environment
• Career growth and opportunity

Equal opportunity

Percepto is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.