Service Order Manager

Who We Are:

Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members around the world and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.

Who You Are:

Individual will possess knowledge and experience in assisting project managers to manage service order work in the performance of a United States Army Corps of Engineers (USACE) Recurring Maintenance and Minor Repair (RMMR) task order. As a service order manager, the candidate would be responsible for oversight and coordination of service orders related to maintenance and repairs in the fuels program. Duties include understanding technical scopes of work; managing project coordinator processing of project packages in required timelines; invoicing work; maintaining records within a CMMS; coordinating amongst clients, contractors, site personnel and project team; developing service order reports to increase efficiency and quality; updating trackers and participating in project team meetings. 

What You’ll Do:

• Provide cradle to grave management of the service order process, consolidating efforts across multiple task orders. Provide guidance and support to project coordinators and other staff, when required. 
• Monitor service order statuses, update tracking documents, and ensure flow of information throughout the PMO and other management personnel. Resolve service order issues or delays, and/or escalate to PM, in order to maintain execution metrics and quality performance. 
• Provide assignment of specific tasks, sites, or resource-level project coordinator staff to project management for execution, when directed. 
• Conduct project coordination meetings to communicate metrics, priorities, and address any concerns. Collaborate and utilize teamwork to solve problems and increase cross-training of personnel. 
• Provide performance-related feedback to Project Managers when requested for reviews. 
• Maintain CMMS records for service orders, including subcontractor quotes, scope of work, status notes, etc. 
• Create CMMS reports on service order metrics as directed by the Government in performance work statements. Analyze data for trends, areas of concern, and prioritization of effort. 
• Liaise with clients and internal stakeholders for status updates on service orders. Coordinate with internal departments, contact external vendors or subcontractor partners to ensure GSA supplies-compliance and availability. Address customer issues or complaints in a timely and professional manner; escalate with management as necessary. 
• Evaluate and service order processes and workflows within the CMMS to enhance efficiency. 
• Collaborate with cross-functional teams to develop and implement best practices. 
• Provide subject matter expertise or consultation for high-visibility/emergent issues involving service order processes and fuel system repairs – and have the ability to articulate operational requirements of clients. 
• Verify/utilize GSA schedules to ensure contract compliance. Support project management team task order invoicing and accounting, as required. 
• Attend project update meetings, ensuring accurate lists and statuses for each service order assigned. 
• Other duties as assigned by management team.

What You’ll Bring:

• Two years of project management, project coordination, or related experience in a technical field. Project coordinator experience preferred, not required. Experience working on/with USACE projects is preferred. 
• Experience in the DoD/Civilian fuels or construction industry is preferred. Preferred experience includes two to five years’ experience with liquid fuel or water systems. 
• Preferred experience is contract administration or support experience related to General Services Administration (GSA).
• Bachelor’s degree or Associate’s degree in technical, business, project management field (or equivalent field), plus five years of relevant experience can substitute for an Bachelor’s Degree. 
• Proficient in MS Office suite of tools, including Word, Excel, Database, PowerPoint, and Project. 
• Ability to use/learn Quickbase, eMaint, MaintainX, Timberland and/or other software programs that manage information and schedules. 
• Strong leadership skills and possessing the ability to motivate and guide a team. 
• Must possess ability to read and interpret government contract language specified in Performance Work Statements (PWS), on firm-fixed price contracts. 
• Ability to use/understand basic accounting principles, as it pertains to invoicing and revenue. 
• Can work independently and is self-motivated; work well towards timelines and goals. 
• Has the ability to use mathematical concepts, including fractions, percentages, ratios, and proportions to practical situations; can conduct problem-solving. 
• Recognizes workload priorities and can manage time accordingly. 
• Proven ability to communicate, both written and verbally, for internal and external clients. 
• Able to react to dynamic situations and retain effectiveness.
• Must be proficient in English, both written and verbal, to ensure effective communication and collaboration.
• Successful results of preemployment screenings, including federal background check, MVR, and drug screen.
• Comply with company drug and alcohol policy.
• Be authorized to work in the US or will be authorized by the successful candidate’s start date.

Physical Demands: 

This position requires the individual to use the computer working at a desk in either an office or cubicle; must be able to talk and hear, reach with hands and arms, lift 25 pounds, sit, stand, and walk, must have close and color vision, use depth and peripheral vision, be able to adjust focus. 

Work Environment: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The typical noise level is moderate, business office with computers, printers, and light traffic. Occasional field work at construction and client sites may require employee to be exposed to outdoor weather conditions, electrical and fueling facility environments. It is expected that employees will wear hard hats, eye protection, hand protection, foot protection and other appropriate safety equipment as needed in the field. 

Travel Requirements: 

Occasional attendance at meetings and other on-site events at designated locations requires the ability to provide reliable transportation and maintain a current, valid driver’s license and proof of insurance. Position may require occasional travel to domestic locations. Employee must have the ability to obtain and maintain a Common Access Card (CAC). Access to federal installations or other secure facilities may require security badges and employee must be able to obtain basic security clearances. 

Code of Ethics: 

All employees are expected to conduct business in an ethical manner and refrain from dishonest or unethical conduct. Employees shall act in a manner which represents their integrity, impartiality and the best interests of the company and its customers. 

Compensation 

Expected Salary: $82,000 - $86,000/year

Versar Global Solutions provides the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

Location Requirements

The position will primarily work remotely.

EEO Commitment 

Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.

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