Digital Forensics Engagement Manager

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together.

What’s unique about this role?

The Digital Forensics Engagement Manager (“EM”) works as a specialty function within Advisory Digital Forensics (DF) reporting directly into the Director. 

Digital Forensics Engagement Managers assist with the management of cases by driving work through various operational workflows internally within the department and externally in collaboration with other departments. This includes creating work orders for tasks associated with shipping, resource assignments, and data intake to kick off the fundamental evidence handling steps for further downstream forensic analysis and/or ESI processing, culling, review, and production.

This role is responsible for developing project and client workflow standards, managing to a case or client budget, providing a consultative approach to problem solving, and identifying critical paths to completing projects with a focus on reducing costs, increasing speed of delivery and the use of innovate technology to exceed client expectations. 

Digital Forensic EMs are expected to facilitate Lighthouse’s goal of maintaining a high level of client satisfaction, to ensure client facing error rates are kept below industry and Lighthouse standards, and to ensure delivery deadlines are consistently met. Success relies heavily on the ability to work effectively as a member of a team, to be flexible, and to manage multiple tasks across multiple cases at the direction of clients, account managers, full-service PMs, and the DF Director.

What will this person do?

• Have a good understanding of eDiscovery, digital forensics, market competitors, and the tools used to support the industry.
• Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows.
• Manage client projects as designated by client stakeholders, account managers, full-service PMs, and the DF Director.
• Communicate proper expectations for scope and deadlines to internal and external stakeholders.
• Review outgoing (AR) Lighthouse invoices and incoming (AP) subcontractor invoices for accuracy when requested.
• Ability to analyze project requirements to effectively create and maintain project schedules which includes being able to define and understand project activities, sequences of events, dependencies, work effort, duration of tasks by departments and associated resource requirements based upon the size of the queue.
• At the direction of the DF Director, participate in project management tasks, including job writeup and workflow development.
• Participate in process improvement initiatives as identified by the DF Director.

Bring your passion and together we will shine. It would also be great if you had the following:

Evaluation criteria is based upon the Digital Forensics EM being able to learn and execute on the following skills:

• Digital Forensics Knowledge: Increase skills to be able to provide consultation and creation of client and project solutions that drive the use of technology and workflows that reduce overall client costs, improve speed, and/or deliver a higher quality product – 25%.
• Lighthouse Workflows: Manage work through Lighthouse workflows, internal tools and documentation to effectively complete tasks and have the ability to work independently as well as in a team environment – 25%.
• Communication Skills: Effectively transmit information via written (email and forms based formats such as SOWs) and verbal communications to convey instructions, identify issues and propose solutions to internal and external stakeholders – 25%.
• Project Management Skills: Successfully manage client relationships and execute projects to completion to deepen Lighthouse relationships to ensure repeat work and increased share of clients’ total spend and to gain clients’ trust as a consultant – 25%.
• Consistently achieve Digital Forensics billability expectations of 4.3 billable hours per working day (approximately 54% utilization), measured over time to account for normal fluctuations in client demand and PTO.
• Strong project management skills including the ability to interpret a variety of instructions provided in written or oral form.
• Work within timelines and budget parameters.
• Assure quality, accuracy and timeliness of all deliverables.
• Ability to delegate tasks to appropriate team members.
• Outstanding organizational skills and the ability to multitask.
• Flexibility and adaptability to handle a changing and growing workload.
• Ability to foster positive and professional relationships at all levels internally and externally.
• Strong analytical and logical skills.
• Ability to solve problems and deal with a variety of stakeholder demands.
• Effective written and oral communication skills including having the ability to deal with difficult situations and manage conflicts to successful resolutions
• 4+ years of work experience with at least two years of eDiscovery and digital forensics experience.
• Bachelor’s degree (Masters or JD a plus).
• PMP certification a plus.
• Management experience a plus.

Work Environment and Physical Demands

Duties are performed in a typical office environment while at a desk or computer table.

Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.

Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

This role will be eligible to participate in an annual bonus or incentive program.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.