State Agency Liaison

Position Title:

Salary Range:

Job Description Summary:

Essential Duties and Responsibilities

• Ensure quality service and growth by managing a portfolio of complex agency relationships and/or mentor a small team of account representatives/executives.

• Develop and implement relationship management plans for complex existing agency accounts to identify and build relationships with relevant decision-makers and influencers within the agency and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified agency segments to ensure their needs are met.

• Use personal expertise to identify the complex standard solutions offered by the organization that meet the agency's needs, together with quantities and product configurations. Present these to the agency with a clear rationale and explanation of the solution alignment with the agency's objectives.

• Set clear objectives for each call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the agency; and ask targeted questions to assess interest and identify areas needing further clarification.

• Collaborate internally and work as the agency champion in cross-functional teams to build strong external relationships.

• Develop a personal network within the assigned territory and represent the organization at events to identify opportunities, promote the organization, and enhance its reputation.

• Enter client information that has been gathered through research and/or through direct agency contact into the CRM system, to ensure that the organization has quality data to enable effective retention and organization development activities.

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Other duties as assigned.

Additional Job Description:

Required Qualifications

Bachelor's degree in a related field, OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years.

Experience

Six(6) years of demonstrated experience in state agencies including purchasing, procurement, contract management, state agency operations, public administration, or other directly related experience; of which the total years of experience include:

• Experience working with or within state agencies, including purchasing/procurement, contract management, operations, or public administration.
• Experience in sales, business development, or strategic account management focused on state sector clients.

Managerial Experience

Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years).

Location:

• This is a remote position and is subject to Sourcewell's telecommuting policies and procedures.

• Must be able to meet travel requirements for this position, which is approximately thirteen-fifteen (15) times per year including occasional travel to Staples, MN for meetings, professional development or team activities. Notice will be given ahead of time.

Seeking representative to support:

• State Agency Liaison - Westcoast region with preference given to candidates who reside in Arizona, Idaho, Montana, Nevada, New Mexico, Utah, or Wyoming.
  

Full Time/Part Time:

Position Type:

Scheduled Hours:

At Sourcewell, collaboration, respect, and belonging are the core of who we are. We believe in giving back to the community, offering paid volunteer time for staff, and supporting one another to do our best work. We’re proud to have been recognized by Top Workplaces, the nation’s leading employer recognition program, annually since 2016.

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