Senior Business Systems Analyst

Would you like to influence how business processes and enterprise applications evolve through innovative solutions?

Do you enjoy understanding business needs and translating them into effective technology solutions?

Join our dynamic Data Intelligent Services team!

Akamai's success relies on delivering efficient solutions across the post-purchase customer lifecycle, including contracting, billing, and receivables. Our global Enterprise Applications team develops and enhances business applications and integrations that support these critical business processes.

Partner with the best

As a Senior Business Systems Analyst, you will work closely with business stakeholders, developers, and QA teams delivering enterprise application enhancements/integrations. You will be responsible for understanding business needs, defining functional requirements, and supporting solutions throughout the software development lifecycle.

As a Senior Business Systems Analyst, you will be responsible for:

• Engaging with business stakeholders and subject matter experts to understand business objectives, identify challenges, and gather requirements.
• Analyzing business processes and translate business needs into functional requirements, user stories, use cases, acceptance criteria, and process flows
• Working with developers and QA teams to clarify requirements, address functional questions, and support solution delivery.
• Analyzing application integrations, data flows, and dependencies to understand the impact of changes across systems
• Driving assigned business analysis activities, proactively follow up on open questions/dependencies, and work with business/technology teams to keep deliverables progressing
• Participating throughout the Software Development Life Cycle (SDLC), including requirements analysis, solution design, development, testing, UAT, implementation, and post-deployment support.
• Supporting functional testing, defect resolution, and validation to ensure solutions meet business requirements

Do what you love

To be successful in this role you will:

• Have 5+ years of experience in business systems analysis or similar role in IT and a bachelors degree or its equivalent
• Demonstrate functional knowledge of enterprise applications such as CRM, Contract Lifecycle Management (CLM), Billing, or other business-critical platforms.
• Have a good understanding of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.
• Demonstrate great analytical and problem-solving skills, with the ability to translate business needs into clear functional requirements.
• Have experience working with development and QA teams to support application enhancements and integrations.
• Demonstrate great communication and stakeholder management skills, work independently, manage competing priorities, take ownership of responsibilities, and proactively drive requirements and issues to resolution

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $88,900 - $160,100/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.