Conversational AI Designer

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Conversational AI Designer is responsible for creating intuitive, human centered conversational experiences across IVR, chat, and agentic AI systems. As a Conversational AI Designer, you will collaborate with cross functional partners to deliver clear, effective interactions that support customer and business outcomes for Allstate customers, consumers, and employees.

Key Responsibilities

• Designs end to end conversational experiences for IVR, chat, and agentic AI, balancing user needs, business goals, and technical feasibility
• Oversees the conversational AI design process across multi-disciplinary teams, helping educate all UX designers on how to collaborate with other disciplines 
• Models how to use human-centered design approaches to frame conversational AI design problems, uncover patterns, discover opportunities, and visualize concepts, and create interactive prototypes for voice and chat experiences
• Applies human centered design methods to clarify ambiguous problems and deliver clear flows, messaging, and handoffs
• Creates practical conversation design artifacts—including scripts, flow diagrams, prototypes, and interaction maps—using tools such as Figma, Mural, Visio, and Voiceflow
• Partners closely with product, engineering, and other teams through implementation to ensure conversational experiences meet design standards
• Plans and conducts iterative evaluations of conversational experiences and uses findings to strengthen clarity and task success 
• Reviews performance indicators and customer feedback to identify improvements across voice, chat, and AI interaction points
• Incorporates accessibility, privacy, and compliance considerations into conversational experiences
• Clearly communicates design rationale, builds alignment, and supports effective decision making across cross functional teams
• Manages priorities, timelines, and scope across multiple workstreams with minimal oversight
• Contributes to shared design standards, patterns, and team processes that elevate design quality across conversational interfaces

Functional Skills

• Strong experience designing for IVR, chat, and agentic AI 
• Skilled in writing clear conversational prompts, messages, and system responses 
• Ability to translate requirements into flows, scripts, prototypes, and documentation 
• Proficiency with Visio, Voiceflow, Mural, or comparable tools 
• Ability to collaborate with product and engineering partners to navigate technical constraints 
• Understanding of accessibility, privacy, and compliance considerations in conversational systems 
• Strong communication, facilitation, organization, and time management skills 
• Experience designing within complex transactional systems and supporting seamless escalation or handoff experiences 

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Compensation

Compensation offered for this role is 80,000.00 - 136,625.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.