Creative Services Manager (Remote Eligible)

The Creative Services Manager leads a team of designers and creative professionals responsible for developing high-quality, accessible visual communications that support organizational and client objectives. This hands-on leadership role combines creative direction, people management, operational excellence, and the strategic use of emerging technologies, including AI-enabled design tools. The ideal candidate is an experienced designer and collaborative leader who can translate complex information into compelling visual stories, build strong cross-functional partnerships, and drive continuous improvement in creative services operations.

Key Responsibilities:

Creative direction and hands-on design

• Lead the creation of accessible, high-impact visual communications across print and digital channels, including reports, presentations, infographics, data visualizations, and multimedia content.
• Provide creative direction while contributing directly to design projects as needed.
• Maintain and evolve design standards, brand guidelines, templates, and visual assets to ensure quality and consistency.

Team leadership and talent development

• Manage, coach, and develop a team of creative professionals, fostering collaboration, innovation, and professional growth.
• Oversee project intake, resource planning, workload management, budgets, and quality assurance to ensure successful project delivery.
• Manage external creative partners and vendors as needed.

Creative operations and technology innovation

• Improve creative workflows, processes, and self-service tools to enhance efficiency and scalability.
• Evaluate and implement emerging technologies, including AI-powered design tools and automation solutions.

Strategic consultation and cross-functional partnership

• Partner with stakeholders across communications, research, technology, and business teams to develop effective communication solutions.
• Serve as a trusted advisor on visual storytelling, information design, accessibility, and brand strategy.