Senior AI Engineer (Casualty / Claims Intelligence)

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

Key Responsibilities:

• Design and build LLM-powered agents and workflows: orchestration, tool use, retrieval, structured extraction, and human-in-the-loop review 

• Build evaluations with data labelers and subject matter experts, and run them on every change 

• Make agents production-grade: guardrails, observability, cost and latency, and careful handling of sensitive health data 

What success looks like: 

• In your first month, you've shipped a measured improvement to an existing agent. 

• By six months, an agent you built is in production with customers, backed by evaluation results. 

Requirements:

• Typically 5+ years of professional software or ML engineering experience, including meaningful recent work with LLMs 

• Strong production engineering skills in Python, including API services, and comfort working in TypeScript 

• At least a year of shipping LLM-powered products to real users, including retrieval (RAG, embeddings, vector search) and prompt engineering 

• Experience designing evaluations for non-deterministic systems, and the habit of measuring before and after every change 

• A quantitative mindset: you're comfortable with metrics, sampling, error analysis, and knowing when a result is real 

• Real experience shipping faster with AI-assisted or agentic engineering tools, with examples you can walk us through 

Nice to have: 

• Document understanding, OCR, or extraction from complex documents 

• Experience fine-tuning LLMs or working with multimodal data 

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.