Account Executive

About the Role
We're looking for an Account Executive to own the financial performance and the relationships for a defined set of carrier accounts. Reporting to our COO, you will be accountable for the P&L, the strategy, and the growth of your accounts. You will be the senior voice of RYZE to your carriers and the senior voice of your carriers inside RYZE.
This is a senior business leadership role. The right person is equally comfortable in an executive conversation with a carrier, in the numbers behind an account, and in rallying our operating teams to deliver what was promised.

What You'll Do

• Account and P&L Ownership
  - Own the P&L for your assigned carrier accounts, including revenue, margin, and overall profitability.
  - Build and execute an account plan for each carrier with clear financial and service targets.
  - Monitor financial performance and cost drivers, and take action early to protect margin.
  - Forecast revenue and volume trends, and report results and risks to executive leadership.

• Executive Relationship Leadership
  - Serve as the senior relationship owner with carrier leadership, building trust at the executive level.
  - Lead regular business reviews covering service levels, quality, claims performance, and financial results.
  - Understand each carrier's strategy, guidelines, and expectations, and make sure they are built into how our teams work.
  - Own escalations through resolution and communicate clearly and proactively, including when the news is not good.

• Retention and Growth
  - Build a retention plan for each account and address risks early.
  - Identify and pursue opportunities to expand the services, lines of business, and programs we support.
  - Lead renewals and contract negotiations in partnership with executive leadership.
  - Guide onboarding of new carrier programs by aligning Operations, IT, Compliance, and Finance.

• Operational Partnership
  - Partner with Claims, Operations, QA, IT, Finance, and HR to align resources and deliver on carrier commitments.
  - Coordinate carrier audit and compliance requests with the right internal teams.
  - Bring carrier feedback to leadership and help shape improvements to process, service, and strategy.

What We're Looking For

• Required:
  - 10+ years of account management, business leadership, or client executive experience.
  - Demonstrated ownership of a P&L, including revenue and margin accountability.
  - Proven track record of retaining and growing large client or carrier relationships.
  - Experience negotiating contracts and renewals.
  - Strong executive presence and the ability to present to senior stakeholders.
  - Financial acumen: you can read, forecast, and explain the numbers behind an account.
  - Ability to lead and influence cross-functional teams without direct authority.
  - Proficient in MS Office: Word, Excel, PowerPoint, and Outlook.

• Preferred:
  - Insurance, TPA, or claims services background.
  - Working knowledge of the property and casualty claims lifecycle.
  - Experience with service level agreements, carrier audits, or performance scorecards.
  - Experience onboarding new programs or clients.

• What We Offer
  - Competitive base salary commensurate with experience.
  - Employer-sponsored health, dental, and vision coverage.
  - 401(k) with company match.
  - Generous PTO and paid holidays.
  - Fully remote, with optional hub access in Dallas or Tampa.
  - Real ownership of the P&L and relationships for your accounts.
  - A direct line to executive leadership and real influence on how RYZE grows.