Clinical Implementation Specialist

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Responsibilities

• Coordinate the overall Solutions Design process ensuring that the clinical protocols are appropriately mapped to software solutions efficiently, accurately and within project scope.
• In-depth knowledge of Medable's software, technology, and processes to be able to guide a client to the best use of Medable's platform to meet their needs therapeutic areas meetings.
• Develop and communicate design best practices for specific.
• Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review.
• Develop supporting documentation to streamline software design and configuration. 
• Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting. Serves as a platform expert.
• Manages technical implementation releases, including timelines, technical milestones, and deliverables. Ensure projects are completed on time, within scope, and meet both technical and customer expectations.
• Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams.
• Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements.
• Acts as the link between customers and Medable’s product development team.
• Collaborate with product team to scope additional product features and product roadmap.
• Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal teams. This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards.
• Supports technical training and onboarding to customers to ensure successful product launches and adoption.
• Other duties as assigned.

Experience

• 4 + years of technical experience in technical implementation, product management, solution design or a related role, or a combination of education and experience.
• Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments.
• Demonstrated experience in interpretation of client requirements and solution design to prepare and document design specifications.
• Experience in requirement gathering, analysis, solution design, development, testing and implementation of software.
• Strong knowledge of clinical trial data management processes and regulatory compliance frameworks.
• Comprehensive understanding of clinical trial domains, specifically:
  • eCOA (electronic Clinical Outcome Assessments)
  • ePRO
  • EDC
  • DCT
• Proven experience in client relations and interactions with clients at all levels.

Skills

• Microsoft Word, PowerPoint, Excel.
• Excellent verbal and written communication skills, negotiation skills and the ability to translate complex technical concepts into simple terms.
• Strong technical understanding of SDLC.
• Exceptional customer-facing and technical communication skills.
• Proven ability to gather and articulate technical customer requirements.
• Excellent technical project management and problem-solving abilities.
• Proficiency in app publication process.
• Git, Confluence, Postman, Terminal (command line).
• Strong project management skills.
• Technical aptitude and ability to learn software programs.
• Good time-management skills.

Education, Certifications, Licenses

• Bachelor's degree in Computer Science, Health informatics or a related field.

Travel Requirements

• As required.

At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.

Flexible Work

• Remote from the start, we believe in a flexible employee experience

Compensation

• Competitive base salaries

• Annual performance-based bonus

• Stock options for employees, aligning personal achievements to Medable's success

Health and Wellness

• Health and insurance coverage

• Wellness program (Mental, Physical and Financial) 

Recognition

• Peer-to-peer recognition program, celebrating achievements and milestones

Community Involvement

• Volunteer time off to support causes you care about

Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at hr@medable.com.