Site Reliability Engineer - Solution Platform

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include: JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.

Here you can read some of our customer stories: https://appfire.com/resources/resource-library/customer-stories

About the role:

As a Site Reliability Engineer, you’ll build and run the technical infrastructure that supports Appfire’s Solutions Group. You’ll own our demo environments end to end, build self-service sandboxes for Solution Partners, and automate technical processes that enable Sales Engineers and Solutions Architects to spend more time with customers. You’ll also help transition successful field-built prototypes into production by partnering with Engineering and DevOps on code ownership, hosting, and support models. This is a highly cross-functional role focused on reducing technical overhead, improving time-to-demo, and creating scalable solutions infrastructure.

What you’ll do:

• Own the demo estate end to end, including Atlassian instance provisioning, realistic seeded datasets, multi-product reference environments, and environment teardown and refresh.
• Build and maintain self-service sandbox environments that enable Solution Partners to demonstrate Appfire products independently.
• Design and implement automation that reduces technical overhead for Sales Engineering and Solutions Architecture teams and improves time-to-demo.
• Maintain the technical knowledge base supporting security questionnaires, RFPs, and trust center responses.
• Run the Instance Optimization inventory extract and pricing pull supporting Appfire’s consolidation assessment.
• Take ownership of field-built prototypes that graduate to production, including code ownership, hosting, deployment, and ongoing support in partnership with Engineering and DevOps.
• Define and enforce technical graduation criteria for prototypes moving from pilot to production, ensuring each solution has clear ownership, hosting, and support models.
• Monitor demo environment health, provisioning performance, and capacity, proactively identifying and resolving technical bottlenecks.

What you’ll need:

• 3+ years of hands-on experience in site reliability engineering, platform engineering, DevOps, or systems engineering, ideally supporting a sales engineering, solutions, or presales organization.
• Hands-on experience administering and provisioning Atlassian Cloud and/or Data Center environments, including Jira, Confluence, and/or Bitbucket.
• Experience building and operating self-service sandbox or demo environments, including environment lifecycle management and seeded or synthetic data.
• Strong experience with infrastructure automation, scripting such as Python or Bash, and Infrastructure-as-Code practices.
• Practical experience with containerization and orchestration technologies such as Docker and Kubernetes, and CI/CD tooling.
• Experience taking ownership of existing tools or prototypes and preparing them for production, including code review, hosting, deployment, and support.
• Strong written communication skills, with the ability to create clear technical documentation, runbooks, and knowledge bases for both technical and non-technical audiences.
• Proven ability to collaborate effectively across Solutions, Sales Engineering, Product Engineering, and DevOps teams in a fast-moving environment.

What we offer:

• Help build the technical platform and operating model that enables Appfire’s Solutions organization to scale.
• Opportunity to define and automate how demo environments, partner sandboxes, and field-built solutions are built and operated.
• Work across Appfire’s product portfolio and the Atlassian ecosystem with direct impact on how our solutions teams support customers and partners

Company Equity: Every Appfire team member is eligible for company equity, fostering a strong sense of ownership and connection to our growth.

Time Off & Wellbeing

• 26 Vacation Days: Paid vacation annually, regardless of tenure
  Wellness Days: 1 fully paid day off each month for rest, recovery, or unexpected personal needs
  Volunteering: 24 hours of paid volunteer time plus 3 fully paid volunteering days

Learning & Development

• Appfire University: Custom, on-demand learning platform supporting continuous learning, professional development, and career growth
• Health & Insurance
• Private Healthcare: Fully covered Luxmed plan, with the option to extend coverage to your partner or add personalized upgrades
  Life Insurance: Fully paid UNUM life insurance

Lifestyle & Everyday Benefits

• MyBenefit: 150 PLN per month for a Multisport card, shopping, restaurants, and entertainment
• Lunch Card: 300 PLN per month for groceries or dining out via a virtual Pluxee card, with Google Pay and Apple Wallet support
• Remote Work Support

Home Office Allowance: 200 PLN net per month to help cover electricity and internet costs while working remotely

Market recognition

Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.

Equal Employer Opportunity (EEO)  

Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.