Remote Product Specialist

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Job Title: Remote Product Specialist (100% Work From Home) 

Location: Remote from Latin America

Position Type: Full-time

Salary:$8 – $10 USD/hour base pay + commissions & performance bonuses ($10/hr during 45-day training, then $8/hr base + $10–$30 per approved application + 0.2% loan closing commission + quarterly volume bonuses)

Schedule: Monday – Friday, US Eastern Time / ET business hours, roughly 9:00 AM – 5:00 PM ET with a 1-hour break

Job Overview

Our Client is a licensed national mortgage brokerage and matching platform (NMLS-registered) dedicated to providing non-conventional financing solutions for homebuyers who do not qualify for traditional mortgage products. Operating by placing borrowers with a robust network of participating private investors, our client delivers essential homeownership paths to non-traditional earners. Built on transparency, compliance rigor, and long-term channel relationship building, our client fosters a collaborative environment where consultative sales execution directly expands real estate partner networks and funded loan volume.

The Role

  Our Client is seeking a resilient, consultative, and unscripted Remote Product Specialist to drive outbound business development and manage borrower files from initial contact through closing. Reporting to the Marketing & Sales Director, this team member will conduct structured outbound calling blocks to real estate agents and referral partners, qualify prospective borrowers over the phone, initiate soft credit authorizations, collect income/financial documentation, and maintain client contact through closing alongside the underwriting and transactions team.

Key Responsibilities

Partner Prospecting & Pipeline Development

 

• Conducts high-volume outbound calls to real estate agents, brokers, and industry referral partners to build long-term pipeline relationships.

• Holds credible, unscripted conversations with prospective partners, navigating non-fixed pricing structures and complex borrower criteria.

• Follows up persistently with referral channels and previously unengaged contacts to position alternative financing options for non-conventional buyers.

 

Borrower Qualification & Documentation Intake

 

• Conducts initial phone qualifications, gathering information on borrower location, identification type, income structure (1099, P&L, bank statements), and down payment availability.

• Explains and sends soft credit pull authorizations, reassuring borrowers of zero credit score impact and managing follow-ups until signed.

• Collects necessary financial documentation (bank statements, tax documents, ID copies) with persistent follow-through.

• Hands off complete borrower files to the underwriting team while remaining the primary point of contact for the borrower through loan closing.

CRM Maintenance & Compliance Integrity

 

• Logs all partner touchpoints, borrower details, and pipeline stages accurately inside Zoho CRM.

• Strictly adheres to mortgage compliance guidelines, maintaining honesty and transparency with partners and borrowers rather than guessing or improvising unverified terms.

 

Qualifications, Skills and Key Competencies

Required Qualifications

 

• Outbound Sales Track Record: Demonstrable experience in outbound phone sales (cold or warm calling) where the candidate actively built their own pipeline rather than relying purely on inbound leads.

• Consultative & Unscripted Sales Ability: Proven capability to hold natural, engaging sales conversations without relying strictly on a rigid script, comfortable saying "I don't know yet, let me find out and confirm" to protect compliance.

• Rejection Resilience & Long-Cycle Persistence: High stamina and self-motivation to navigate long lead-nurturing cycles with real estate agents before realizing pipeline revenue.

• Financial Services / Lending Aptitude: Strong appetite and ability to learn complex mortgage and alternative lending frameworks quickly.

• CRM Discipline: Excellent administrative habits for logging phone activity and tracking document updates in Zoho CRM or similar platforms.

• Fluent English Communication: Fluent written and spoken English skills to build rapport with US real estate agents, loan officers, and borrowers.

• Schedule Alignment: Full availability during US Eastern Time business hours (Monday – Friday, 9:00 AM – 5:00 PM ET).

• Remote Workspace Infrastructure: Dedicated quiet home office, modern computer setup, HD webcam, headset, and high-speed reliable internet connection.

 

Preferred Qualifications

 

• Background in mortgage brokering, residential lending, insurance, auto finance, or commercial financial services.

• Experience selling through referral channels (e.g., real estate agents, brokers, financial advisors).

• Prior experience working in an evolving startup setting where products, pricing structures, or technology systems were updated over time.

 

Benefits & Compensation Details

 

• Base Pay: $10/hr during the initial 45-day training and onboarding period, shifting to $8/hr base pay.

• Application Bonuses: $10 for company-sourced approved applications; $30 for partner/realtor-referred approved applications.

• Closing Commissions: 0.2% commission on funded loan amounts (e.g., $400 on a $200k loan, $600 on a $300k loan, $1,000 on a $500k loan) plus a $200 one-time bonus on the specialist's first funded loan.

• Quarterly Volume Bonuses (Senior PS Tier): Tiered bonuses starting at $1,000 for $3,000,000 in quarterly funded volume, scaling by $500 for every additional $1,000,000 funded without a cap.

• Clear Career Progression: Defined performance pathway to advance from Product Specialist (2 closed loans/month target) to Senior Product Specialist (3 closed loans/month target, earning higher hourly rates when mentoring trainees).

• 100% Remote Infrastructure: Execute mortgage origination support and partner development remotely from anywhere in Latin America.

Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.   Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.   Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.   Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.   Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.  We appreciate your interest and look forward to reviewing your application!