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ACES (Comprehensive Educational Services)
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Key Responsibilities:
Proactively monitor production applications, system alerts, integrations, and automated processes.
Identify and respond to application failures, performance issues, data problems, and other production risks.
Triage support tickets based on urgency, business impact, and established service expectations.
Troubleshoot and resolve routine to moderately complex application issues.
Conduct root cause analysis and recommend solutions for recurring problems.
Escalate complex or high-impact issues with complete troubleshooting details and supporting evidence.
Maintain ownership of escalated issues and follow through until resolution.
Investigate data issues and perform approved data corrections, audits, and cleanup activities.
Create and maintain knowledgebase articles, troubleshooting guides, known issues, and support procedures.
Communicate timely and understandable updates to users and stakeholders.
Collaborate with business analysts, developers, QA, infrastructure teams, and vendors.
Identify opportunities to improve application stability, support processes, and user experience.
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Marsh McLennan · 9 days ago
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Haemonetics · 30+ days ago
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Emerson · 30+ days ago
Remote from California (USA) · Full time

ACES (Comprehensive Educational Services)

ACES (Comprehensive Educational Services)

ACES (Comprehensive Educational Services)