IT Support Specialist

ABOUT MAGELLAN JETS: 

Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, On-Demand Charter, and Aircraft Sales and Management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its Private Clients worldwide. Magellan Jets and its FAA-certificated Flight Operations team lead one of the industry’s most comprehensive safety management systems and protocols providing peace of mind to the most discerning travelers. 

POSITION SUMMARY: 

Magellan Jets is seeking a skilled and motivated IT Support Specialist to provide top-notch support to our team of 120 end users. The ideal candidate will have 2–3 years of experience in help desk and user support, with a strong emphasis on troubleshooting, communication, and customer service. Experience with system and MDM (Mobile Device Management) administration is a plus. 

This role is an excellent opportunity for a tech-savvy professional who is eager to learn and grow in a dynamic environment while contributing to the seamless operation of our IT systems. 

ESSENTIAL FUNCTIONS: 

• Provide day-to-day technical support for end users, including troubleshooting hardware, software, and network issues in a predominantly Apple MacBook environment.
• Support and administer productivity tools including Microsoft Office 365.
• Assist with user account and identity management, including Okta administration.
• Assist with cybersecurity initiatives and education of end users.
• Manage and troubleshoot issues related to MDM platforms for endpoint management.
• Perform basic system administration tasks, such as user account creation, deactivations,permissions, policies, and updates.
• Maintain and document IT processes, user guides, and knowledge base articles to enhance efficiency.
• Assist in onboarding and offboarding processes, ensuring seamless user experiences.
• Communicate effectively with users to understand and resolve technical issues while providing excellent customer service.
• Collaborate with IT and other departments to identify and implement improvements to the overall IT infrastructure. 

COMPETENCIES: 

Knowledge & Education: 

• 2–3 years of proven experience in help desk or user support roles.
• Strong knowledge of Apple macOS and familiarity with hardware and software troubleshooting in a MacBook environment.
• Basic understanding of MDM platforms and system administration; Mosyle or JAMF experience is a plus.
• Familiarity with networking basics and user account management. 

Skills: 

• Experience with Okta administration and Microsoft Office 365.
• Exposure to ticketing systems for tracking and managing IT issues; Jira and Zendesk experience is a plus.
• Excellent communication and interpersonal skills. 

Abilities: 

• Strong problem-solving abilities and attention to detail.
• Willingness to learn and adapt to new technologies and tools. 

SUPERVISORY RESPONSIBILITIES (if applicable): 

None. 

WORK ENVIRONMENT: 

• Location: Primarily office-based; Work from the Quincy, MA office Monday- Thursday, and the option to work from home on Fridays.
• Conditions: General office environment with moderate noise levels. Occasional travel to aircraft or client locations may be required. 

PHYSICAL DEMANDS: 

• Extended periods sitting at a desk or workstation.
• Occasional walking/ movement between work areas (e.g., meetings, restrooms, or kitchen).
• Repetitive Hand and Wrist Movements via frequent typing and use of a mouse.
• Light lifting of office supplies, documents, or equipment (up to 20 lbs).
• Screen Use: Prolonged use of a computer screen. 

POSITION TYPE AND EXPECTED HOURS OF WORK: 

This is a Full-Time, Exempt position. 

TRAVEL: 

Limited, but may require occasional overnight travel for industry conferences, client meetings, or operational oversight at other locations. 

ADDITIONAL ELIGIBILITY QUALIFICATIONS: 

N/A 

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY (AAP/EEO) STATEMENT: 

Magellan Jets is an equal opportunity employer and is committed to diversity in its workforce. We consider all qualified applicants without regard to race, color, national origin, gender, age, disability, or veteran status, in accordance with applicable law. 

OTHER DUTIES: 

This job description is intended to convey information essential to understanding the scope of the IT Support Specialist position. It is not an exhaustive list of responsibilities, duties, and skills required for the role. Magellan Jets reserves the right to amend this job description at any time to reflect business needs and operational priorities.

BENEFITS: 

At Magellan Jets, we value the well-being of our team and are proud to provide a robust benefits package for all full-time, exempt employees.  

Health & Wellness Benefits: 

• Generous vacation and sick time policy

• 9 company paid holidays

• Medical Insurance (HMO or PPO)

• Dental and Vision coverage

• Health Reimbursement Arrangement (HRA)

• Healthcare Flexible Spending Account (HFSA)

• Dependent Care Flexible Spending Account (DCFSA)

• Rx Cost Share Assistance Program

• Life Insurance & Disability Benefits (100% Employer Paid)

• Free Employee Assistance Program (EAP)

Financial & Retirement Benefits: 

• 401(k) Retirement Plan with an employer match

• Fitness Reimbursement Program

• Pet Insurance Discount

The IT Support Specialist role offers a competitive annual base salary. Final compensation is based on experience and location, and the position includes eligibility for Magellan Jets’ comprehensive benefits package.

OUR CORE VALUES: 

We believe the foundation of exceptional service begins with the best people in the business that see each interaction as an opportunity to grow a relationship. Our internal culture is felt externally by our private clients because of our alignment on our core values across the business.

• Lead with Safety: Deliver the uncompromising commitment to safety

• Care Deeply: Own everything you do and constantly improve

• Create Amazing: Develop, cultivate and share a prosperity mindset

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Magellan Jets, please go directly to our Careers Page: https://magellanjets.com/careers. Magellan Jets will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Magellan Jets will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Magellan Jets Talent and People Operations professionals will only be sent from @magellanjets.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.